Manager, Service Planning

JOB SUMMARY

Develops and manages service manuals, bulletins, and other service readiness activities by coordinating with internal and external parties. Analyzes dealer/ICTA's requests and plans and develops new service communication/commercial programs.

PRINCIPAL DUTIES & RESPONSIBILITIES

1. Manages Service Shop Manual, Owner Manual, Technical/Warranty Service bulletins and other service materials development within budget and deadlines. Functions include planning, budgeting, and coordination with outside companies.
2. Manages the development of web-based publications and vehicle diagnostic tools.
3. Leads field fix process with INAC QA, Isuzu Japan International Service, ITCA Vehicle Compliance, AIPDN, MIS, ICTA Customer Relation and Brand Quality
4. Leads and/or supports the creation of Service program with related ICTA departments.
5. Monitors and maintains IsuzuTruckService.com with supplier Isuzu Global Service Systems (IGSS).
6. Performs miscellaneous job-related duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: AVP, Service Product Engineering
• Direct reports: Specialist, Service Planning

EDUCATION, EXPERIENCE & TRAINING

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, Automotive Engineering, or a related technical discipline.
• A qualified candidate would typically have 7-10 years of related experience, including a combination of automotive service, technical publications, software development, and project management.
• Experience managing software vendors, statements of work, project budgets, schedules, deliverables, change requests, and performance.

KNOWLEDGE

• Understanding of manufacturing processes, warranty processes, service readiness, and service support requirements from a wholesale environment and impact to dealer or manufacturer operation
• Knowledge of related regulations such as Federal Motor Vehicle Safety Standards and Environmental Protection Agency requirements
• Familiarity with HTML, CSS, JavaScript, SQL, XML, JSON, or similar technologies.
• Familiarity with REST APIs and system-integration concepts.
• Familiarity with Git or other version-control platforms.
• Familiarity with Cloud environments such as Microsoft Azure or Amazon Web Services.
• Familiarity with Diagnostic authoring systems and vehicle communication tools.
• Familiarity with Adobe FrameMaker, InDesign, Acrobat, or structured authoring platforms

SKILLS & ABILITIES

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Proficient with Project-management and issue-tracking tools such as Microsoft Project, Jira, Azure DevOps, Smartsheet, or similar systems.
• Proficient with Requirements-management and documentation tools.
• Excellent written and verbal communication skills

PHYSICAL STANDARDS

The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records. Rare instances requiring lifting of light objects (25 - 60 lbs.).

TRAVEL REQUIREMENTS

Position requires approximately 10-25% travel, domestic and international, including overnight stays.

MANAGEMENT ACCOUNTABILITIES

• • Champions a culture of safety by ensuring all operations are conducted in full compliance with safety policies, procedures, and regulatory requirements. Promotes accountability and continuous improvement in safety practices at all levels
  • Interprets and executes policies that typically affect subordinate organizational units
  • Recommends modifications to operating policies
  • Responsible for managing staff function or heads a centralized functional activity
  • Accomplishes results through lower levels of supervision or through experienced levels of employees who exercise significant latitude and independence in their assignments
  • Monitors work operations on a daily basis and actively assists, or provides direction to, subordinates as required.
  • May perform ongoing tasks of organizational units
  • Frequent contacts with inter-organizational and outside customer representatives at various management levels concerning operations or scheduling of specific phases of projects
  • Conducts briefings and participates in technical meetings for internal and external representatives concerning specific operations

PAY SCALE

The pay scale for this position is between $107,746 and $137,376. The actual compensation will be determined based on experience and other factors permitted by law.

Exceptional Perks That Go Beyond the Basics
Join a workplace that invests in your well-being-mind, body, and future:

• Comprehensive Health Coverage
  Medical, dental, vision, and fertility benefits to support you through every stage of life
• Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support
• Generous Time Off
  Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need
• Smart Retirement Planning
  Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)
• Peace of Mind
  Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you
• Wellness Program
  Access a variety of tools and resources designed to support your physical and mental well-being
• Tuition Reimbursement
  Pursue continued education with financial support for job-related coursework, degree programs, and professional growth
• Exclusive Employee Discounts
  Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more

Salary : $107,746 - $137,376