What are the responsibilities and job description for the Customer Success Intern position at Istari Digital?
[ABOUT ISTARI DIGITAL]
Istari is a digital engineering software company enabling our customers to turn the physical world into the digital to accomplish their specific mission or business objectives.
Istari was founded with the vision of making open, scalable digital engineering ecosystems a reality – where new technologies and systems are created digitally, free from the real-world constraints of costs and schedules. We are creating the world’s best engineering model sharing platform, allowing our customers to simply and securely integrate their models across different engineering disciplines, organizations, and security levels.
At Istari, we are passionate about our mission of creating the world's first open and scalable industrial metaverse. Whether our customers are designing prototypes, performing virtual testing, or training AI and autonomy for complex systems, we know that going digital will save them time, resources, and reduce their environmental impact.
While we are a distributed team with most team-members working remotely, we place an emphasis on staying connected and collaborative, prioritizing in-person opportunities to build trust as a team. At Istari, we still believe that trust is best built in-person. To do this, we have an engineering headquarters in Cambridge, MA for focused technical development and several times per year we gather for an off-site that allows us to develop our professional skills and our team relationships.
[VALUES]
At Istari, we live by our values, which include:
Purposeful Autonomy
We value letting people self-organize and self-motivate.
Our flat structure and lack of meeting clutter are meant to empower individuals and teams to be proactive.
Our autonomy is measured, goal-oriented, and results-driven – not meandering.
Clear objectives help us prioritize our time.
Smart Transparency
We believe in honest-but-kind communication, transparency, and open-door policies.
We love learning about challenges and tackling them early, not hearing good or bad news late.
We share work-in-progress across our team.
Fast feedback keeps autonomy purposeful.
Continual Curiosity
At Istari, we love learning to do things ourselves.
We ask, read, share, teach – even watch YouTube videos – to learn new skills to solve problems.
When we make breakthroughs, we write them down.
Writing focuses ideas, helps us learn, and helps us share.
Equal Opportunity
Istari is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Istari Digital is seeking a Summer 2025 Customer Success Engineering Intern who is eager to apply modern software craft to real-world digital-engineering problems. Under the mentorship of seasoned Customer Success Engineers, you will leverage industry-standard tools—CAD, CFD, FEM, and related APIs—together with contemporary DevOps practices to help our customers adopt and scale model-based engineering. You’ll split time between customer engagements and virtual collaboration with Istari’s internal team, gaining first-hand experience delivering tangible value while ensuring your work aligns with company standards and strategic goals.
Key Responsibilities
We offer highly competitive benefits, including:
Health and Family
Thank you for your interest in Istari. Expect to hear back from us soon with next steps.
Istari is a digital engineering software company enabling our customers to turn the physical world into the digital to accomplish their specific mission or business objectives.
Istari was founded with the vision of making open, scalable digital engineering ecosystems a reality – where new technologies and systems are created digitally, free from the real-world constraints of costs and schedules. We are creating the world’s best engineering model sharing platform, allowing our customers to simply and securely integrate their models across different engineering disciplines, organizations, and security levels.
At Istari, we are passionate about our mission of creating the world's first open and scalable industrial metaverse. Whether our customers are designing prototypes, performing virtual testing, or training AI and autonomy for complex systems, we know that going digital will save them time, resources, and reduce their environmental impact.
While we are a distributed team with most team-members working remotely, we place an emphasis on staying connected and collaborative, prioritizing in-person opportunities to build trust as a team. At Istari, we still believe that trust is best built in-person. To do this, we have an engineering headquarters in Cambridge, MA for focused technical development and several times per year we gather for an off-site that allows us to develop our professional skills and our team relationships.
[VALUES]
At Istari, we live by our values, which include:
Purposeful Autonomy
We value letting people self-organize and self-motivate.
Our flat structure and lack of meeting clutter are meant to empower individuals and teams to be proactive.
Our autonomy is measured, goal-oriented, and results-driven – not meandering.
Clear objectives help us prioritize our time.
Smart Transparency
We believe in honest-but-kind communication, transparency, and open-door policies.
We love learning about challenges and tackling them early, not hearing good or bad news late.
We share work-in-progress across our team.
Fast feedback keeps autonomy purposeful.
Continual Curiosity
At Istari, we love learning to do things ourselves.
We ask, read, share, teach – even watch YouTube videos – to learn new skills to solve problems.
When we make breakthroughs, we write them down.
Writing focuses ideas, helps us learn, and helps us share.
Equal Opportunity
Istari is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Istari Digital is seeking a Summer 2025 Customer Success Engineering Intern who is eager to apply modern software craft to real-world digital-engineering problems. Under the mentorship of seasoned Customer Success Engineers, you will leverage industry-standard tools—CAD, CFD, FEM, and related APIs—together with contemporary DevOps practices to help our customers adopt and scale model-based engineering. You’ll split time between customer engagements and virtual collaboration with Istari’s internal team, gaining first-hand experience delivering tangible value while ensuring your work aligns with company standards and strategic goals.
Key Responsibilities
- Digital Engineering, AI & Software Development: Integrate with APIs from CAD, FEM, and CFD tools to extract and manipulate model data. Develop and test automation tools using Python and TypeScript. Explore and prototype AI-related projects (e.g., GenAI, data privacy-preserving approaches, reinforcement learning automation).Contribute to CI/CD pipelines, write tests, and participate in code reviews and documentation
- Customer Support & Engagement: Shadow and support senior engineers during customer meetings and technical discussions. Troubleshoot issues in CAD/PLM integrations, simulation workflows, and scripting utilities. Create user-facing materials like quick-start guides, tip sheets, and micro-trainings. Gradually lead technical demos and help translate customer feedback into product improvements
- Innovation & Continuous Learning: Research emerging trends in GenAI, cloud-native simulation, and DevSecOps. Present a “lightning talk” to share insights or proof-of-concepts with the team. Join internal design reviews and sprint retrospectives to contribute observations and ideas. Support proposal efforts by helping draft slides, demo scripts, or technical storylines
- Education & Experience: Rising junior or senior working toward a B.S. in Computer Science, Mechanical Engineering, Electrical Engineering, Physics, or related discipline. Coursework or project experience with at least one digital-engineering tool (e.g., SolidWorks, CATIA, ANSYS, OpenFOAM) or numerical-analysis library. Demonstrable coding skills in Python, JavaScript/TypeScript, or C/C . Academic projects and open-source contributions welcome. Familiarity with version control (Git) and basic testing practices
- Technical & Interpersonal Skills: Strong analytical and problem-solving mindset; able to break down complex tasks into incremental deliverables. Clear written and verbal communication; comfortable explaining technical ideas to peers and non-technical stakeholders. Self-starter who can manage time across multiple threads in a fast-paced environment. Willingness to travel up to 25 % for short on-site customer visits (travel expenses covered).
- Security: Must be eligible for a U.S. public-trust background check (no clearance required)
- Exposure to Agile or DevOps workflows (e.g., GitLab CI/CD, Docker)
- Experience tutoring peers or creating how-to content for engineering or coding tools
- Certifications, hackathon awards, or advanced coursework in CAD, CFD, FEM, or cloud architectures
- Duration: 10–12 weeks (June–September 2025)
- Location: Hybrid—Washington DC / Alexandria VA & remote flexibility
We offer highly competitive benefits, including:
Health and Family
- Medical/Dental/Vision
- Employee Premiums are 100% Company Paid
- Life Insurance
- Flexible Work Hours
- Unlimited Paid Time Off (PTO) with federal government holidays
- Competitive Compensation
- 401k
- Company Stock Options
- Home Office Setup Budget
- Reimbursement for approved trainings and subscriptions
- Conferences (travel, lodging, and fees)
Thank you for your interest in Istari. Expect to hear back from us soon with next steps.
Salary : $20 - $25
