What are the responsibilities and job description for the Mailroom Operations Specialist position at IST Management Services?
Consider a new career today as an Mailroom Operations Specialist with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.
Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off, free parking on campus
The Opportunity: IST is looking for friendly, service-oriented, customer-focused people with a passion for excellence. We offer professional training, skill enhancement, and opportunities to advance toward supervisor, assistant manager, and site manager positions.
Hourly Compensation: $19.00 to $20.00 per hour, DOE
Hours: Monday through Friday 8:00 AM to 5:00 PM
Amenities: Great working environment, beautiful campus and friendly staff! Free parking.
NOTE: We ask all applicants to complete a pre-recorded interview as part of the evaluation process and those that complete the HireVue are quickly reviewed. You will receive an email prompting you to navigate to our website to submit your HireVue video response to three questions. Please treat this HireVue as a real interview since our clients will review the best applicants.
We will be sending the link to the HireVue through our recruiting software and at times, that email could be captured by your spam filters so, if you are interested in this position, please check your spam folder regularly.
Who We Are
In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.
We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!
You can check out istmanagement.com for more info on us!
Job Responsibilities:
- Collect mail from designated postal locations, sort it by department or recipient, and distribute it throughout the facility.
- Handle all categories of incoming mail and shipments, including USPS, FedEx, certified, overnight, confidential, interoffice, domestiic & international items.
- Record, monitor, and promptly deliver time-sensitive and trackable letters and packages.
- Follow established security procedures to maintain accountability and an accurate chain of custody for controlled or sensitive deliveries.
- Process outbound mail and shipments, selecting the most appropriate carrier and service level based on cost, timing, and handling requirements.
- Manage returned mail and business reply correspondence, including documenting expenses for departmental allocation when required.
- Monitor shipping materials and related supplies, maintain organized storage areas, and replenish inventory before stock becomes depleted.
- Check convenience areas each day and restock copier paper and other commonly used paper products.
- Assist with workplace preparations and service needs related to newly hired employees.
- Conduct routine walkthroughs of the facility to identify service needs, address supply issues, and assist employees with mailing and shipping questions.
Qualifications:
- High school diploma or equivalent (GED) required; a college degree is a plus and may provide a fast track to management
- Background in mail room, customer service, hospitality, or retail preferred
- Proficiency with keyboarding and Windows-based PC applications
- Excellent communication skills, both verbal and written
- Valid driver’s license and access to reliable transportation to and from work (CDL not required but a plus)
- Ability to safely lift up to 55 pounds
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Salary : $19 - $20