Junior System Administrator

Job Title: Jr. Systems Administrator

Job Type: Full-time, direct hire

Salary Range: $59,000–$64,000 annually depending on experience

Work Schedule: 100% on-site, 5 days per week in Watertown, NY

About the Role:

We are seeking a Jr. Systems Administrator to provide well-rounded technical support across desktop, network, server, Office 365, and general infrastructure needs in a large, multi-site environment. This position will support escalations from the Level I help desk team, assist with the administration and maintenance of the IT environment, and work closely with IT leadership and existing support teams.

This role is part of a department growth initiative to support increased technical needs and escalations from the help desk. The current IT support structure includes Level I help desk technicians along with leadership across IT, security, and end-user infrastructure.

The ideal candidate will have hands-on Level II support experience with exposure to desktop support, Office 365 administration, general networking, server maintenance, and virtualized server environments. It is best suited for someone who is well-rounded across IT support, systems exposure, and general infrastructure administration.

Key Responsibilities:

• Troubleshoot and resolve technical issues escalated from Help Desk Technicians.
• Provide support across desktop, hardware, software, network, server, and general infrastructure needs.
• Administer Office 365, including Office applications, Exchange, SharePoint, and Teams.
• Maintain hardware and software inventory.
• Support compliance with software licensing requirements.
• Assist with deployment and troubleshooting of communication technologies, including phone systems and cell phones.
• Coordinate user hardware and software deployments.
• Perform server and network maintenance as directed.
• Assist with general infrastructure administration and maintenance.
• Support a virtualized server environment, including exposure to VMware and Hyper-V.
• Assist with IT support needs across a multi-site environment.
• Provide occasional after-hours or weekend support as needed.

Qualifications:

Experience

• 2 years of IT support experience.
• Experience in a Level II support, desktop support, junior systems administrator, IT generalist, or similar role.
• Experience supporting hardware, software, networking, systems maintenance, and security-related issues.
• Experience working in a larger organization or multi-site technical environment preferred.
• Exposure to server maintenance, network support, and infrastructure administration preferred.
• Exposure to virtualized server environments preferred.

Technical Skills

• Office 365 administration experience preferred, including Exchange, SharePoint, Teams, and Office applications.
• General desktop, laptop, hardware, and software troubleshooting skills.
• Exposure to server and network maintenance.
• General understanding of virtualized server environments.
• VMware and/or Hyper-V exposure preferred.
• Ability to support user hardware and software deployments.
• Familiarity with IT inventory and software licensing compliance.
• General knowledge of systems maintenance and security-related support needs.

Certifications

• IT, Microsoft, networking, or systems-related certifications are a plus but not required.

Soft Skills

• Strong troubleshooting and problem-solving skills.
• Ability to communicate professionally with end users, help desk staff, and internal IT teams.
• Comfortable working in a hands-on, fully on-site support role.
• Ability to prioritize escalated support issues and follow established procedures.
• Team-oriented mindset with the ability to work closely with IT leadership, security, end-user infrastructure, and support teams.
• Willingness to complete an assessment or questionnaire as part of the interview process.

Why Join Us?

This is an excellent opportunity for an IT professional who enjoys a broad technical support role and wants to continue growing across desktop, systems, network, Office 365, and infrastructure support. The organization offers a larger, multi-site technical environment with exposure to approximately 3 facilities and 60 servers, including virtualized servers and ongoing migration work from VMware to Hyper-V.

This role provides the opportunity to work closely with experienced IT leadership while joining a growing support team in a hands-on Level II and junior administration capacity.