Information Technology Support Specialist

Please no 3rd parties or C2C.

Must be a US Permanent Resident or Citizen.

We are unable to sponsor currently.

Job Title: Technical Support Specialist (Contract-to-Hire)

Location: On-site, Syracuse, NY area

Job Type: Contract-to-Hire

Schedule: Standard business hours, with occasional after-hours or on-call support as needed

Salary Range: $23–$25 per hour, depending on experience

About the Role

A growing organization is seeking a Technical Support Specialist to provide hands-on technical support to internal end users across multiple nearby locations. This is a contract-to-hire opportunity with the goal of converting the right candidate into a long-term full-time employee after a successful contract period.

This role is well suited for someone with 2 years of IT support, desktop support, or help desk experience who enjoys a fast-paced environment, solving different types of technical issues throughout the day, and working directly with users across the business.

The Technical Support Specialist will support desktops, laptops, printers, mobile devices, handheld devices, Microsoft 365 applications, user accounts, basic network connectivity, and general business applications. The ideal candidate will bring strong customer service, practical troubleshooting ability, clear communication, urgency, ownership, and follow-through.

Key Responsibilities

• Serve as a primary point of contact for internal technical support requests received through phone, email, walk-up support, and the company’s ticketing system.
• Troubleshoot hardware, software, printer, mobile device, handheld device, application, account access, and basic network connectivity issues.
• Provide support for Windows desktops and laptops, Microsoft 365 applications, email, collaboration tools, and approved business systems.
• Assist with user account administration, password resets, access requests, security groups, and basic permissions troubleshooting.
• Configure, deploy, deliver, install, and support replacement computers, printers, mobile devices, peripherals, and related equipment.
• Support employee onboarding by helping with account access, device setup, application access, basic training, and first-day technical needs.
• Document support requests, troubleshooting steps, resolutions, asset updates, and follow-up notes accurately in the ticketing system.
• Escalate complex or recurring issues to the appropriate IT team member with clear documentation and business impact noted.
• Assist with equipment inventory, device tracking, shipping, receiving, staging, and deployment of IT hardware.
• Travel between two nearby assigned locations during the workday as needed to provide hands-on support, equipment delivery, setup, and troubleshooting.
• Participate in system upgrades, application rollouts, user acceptance testing, documentation updates, and post-deployment support.
• Communicate technical information clearly and professionally to users with varying levels of technical ability.
• Build positive working relationships with users, team members, and business stakeholders.
• Support company technology standards related to responsible equipment use, data security, and proper handling of issued devices.

Qualifications

Education

• Associate degree in Information Technology, Computer Information Systems, or a related field preferred.
• Equivalent hands-on technical support experience, training, or certifications will also be considered.

Experience

• 2 years of IT support, desktop support, help desk, or technical support experience preferred.
• Experience supporting internal end users in a Microsoft-based environment.
• Experience supporting employee onboarding and offboarding from a technology standpoint is preferred.
• Experience using a ticketing system or IT service management platform is preferred.
• Experience supporting mobile phones, tablets, iPads, or other mobile devices is a plus.
• Exposure to business applications or operational systems is a plus.

Technical Skills

• Working knowledge of Windows 10/11 and Microsoft 365 desktop applications.
• Basic Active Directory experience, including user accounts, password resets, groups, and access troubleshooting.
• Ability to troubleshoot common PC, printer, mobile device, peripheral, application, and connectivity issues.
• Knowledge of basic LAN/Wi-Fi troubleshooting preferred.
• Exposure to Microsoft Intune or basic mobile device management concepts is a plus.
• Ability to document issues, resolutions, equipment updates, and follow-up notes accurately.

Certifications

• CompTIA A , Microsoft certification, or comparable technical training is a plus.

Soft Skills

• Strong customer service mindset and ability to remain professional when users are under pressure.
• Good verbal and written communication skills, including the ability to explain technical steps in plain language.
• Strong problem-solving, follow-up, multitasking, and prioritization skills.
• Ability to shift priorities quickly and work through a variety of support requests throughout the day.
• Ability to work independently after training while also collaborating with the broader IT team.
• Strong attention to detail, equipment accountability, professionalism, and discretion when handling company systems and data.
• Reliable transportation is required to travel between nearby assigned locations during the workday.

Physical and Work Requirements

• Ability to lift, carry, move, and position IT equipment weighing up to 35 pounds, with or without reasonable accommodation.
• Ability to pack, unpack, stage, ship, deliver, and install computers, monitors, printers, phones, peripherals, and related equipment.
• Ability to work at a desk, use a computer and phone for extended periods, and perform hands-on workstation setup, cable management, and basic equipment installation.
• Ability to travel between two nearby locations as business needs require.
• Ability to provide occasional after-hours or on-call support as needed.

Why Join Us?

This is a strong opportunity for someone who enjoys wearing multiple hats, learning new technologies, and supporting end users directly in a hands-on IT environment. The organization is investing in its IT function and improving internal processes, making this a good fit for someone who wants to grow their level responsibilities over time.

The ideal candidate will be customer-focused, adaptable, and comfortable working in a fast-moving environment where priorities can change throughout the day. This person should be able to manage a mix of tickets, user requests, equipment needs, and troubleshooting issues while maintaining professionalism, urgency, and follow-through.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.