What are the responsibilities and job description for the Set Up Supervisor position at ISS?
Set Up Supervisor
Key Purpose
The Set-Up Supervisor is responsible for overseeing the preparation, arrangement, and breakdown of banquet/event spaces to ensure all setups meet client specifications and company standards. This role ensures timely execution of event setups, supervises the set-up team, and maintains a high level of service and operational efficiency.
Work Hours
The work hours for this position may include afternoons, evenings, weekends, and/or holidays.
Success Criteria
- High-level of energy
- Detail oriented with the ability to multitask
- Excellent communication and professionalism
- Excellent time management
- Ability to work weekends and holidays
Key Areas of Collaboration and Influence
- Building strong customer relationships and delivering customer-centric solutions
- Develop good customer relationships and address customer service needs
- Build teams to be customer-focused and solutions-oriented, all while being flexible in constant change
Ideal Candidate Experience
- High school diploma or equivalent preferred
- Prior experience in a similar role
- Prior experience in leading a team preferred
- Attention to detail
- Ability to multitask
- Interpersonal skills
- Ability to give and receive constructive feedback
Key Accountabilities
- Oversee room setup for events, ensuring layouts match BEOs, client requests, and venue standards
- Manage Sunday Brunch buffet setup and flow, coordinating with culinary and service staff for presentation and timing
- Coordinate physical event setups with culinary and banquet teams, including food process, table settings, and equipment needs
- Maintain the organization, cleanliness, and presentation of furniture, décor, and storage areas to ensure readiness for events
- Support the Director of Sales with operational execution of events, acting as a bridge between sales promises and event delivery
- Assist with vendor load-in, décor placement, and pre-event staging to streamline event flow
- Monitor event spaces during functions, addressing service or setup adjustments as needed
- Ensure consistency in venue aesthetics, from tableware and linens to décor and signage
- Communicate with catering production staff to confirm timelines, staffing needs, and room readiness
- Conduct post-event reset and ensure proper breakdown and storage of décor, equipment, and furniture
- Assist with maintaining inventory of catering supplies, furniture, and event décor items
- Provide support for client walkthroughs or site visits when setup assistance is required
- Step in to troubleshoot small operational issues before escalating to the Production Manager or DOS
- Other duties as assigned
Physical Demands & Work Environment
- Prolonged periods of standing and walking
- Must be able to lift up to 50 pounds at a time
- May be exposed to heat, cold, humidity, and other weather conditions
- Employees must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. Final compensation will be determined based on experience and skills.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.