Membership Office & Operations Admin

Membership Office & Operations Admin Job Details Career area Administrative Date Posted 12/10/2025 Location 3667 120TH AVE S, WELLINGTON FL 33414-8796, United States Job ID 3667 120TH AVE S, WELLINGTON FL 33414-8796, United States Membership Office & Operations Admin Key Purpose The Membership Office & Operations Admin will assist the Director of Memberships with marketing services, converting patrons to paying members, collecting membership payments, maintaining member records, and collecting feedback from customers. They will also assist with membership activities for the organization including set up of programs and offering information updates to members Work Hours The work hours for this position may include afternoons, evenings, weekends, and/or holidays. Success Criteria Excellent customer service and communication skills. Be courteous, show initiative, and enthusiasm with the members, guests, and staff. Excellent organizational, analytical, and creative skills. Knowledge of membership database and record keeping. Ideal Candidate Experience Bachelor’s degree in Hospitality, Business Administration, or related field required. Previous management experience preferred. 1-2 years of experience in a similar role. Key Accountabilities Collaborate with Director of Membership on selling, growing, and maintaining the membership of club members. Assist with the marketing and membership relations programs to promote the club’s services and facilities to potential and present members. Entering and maintaining leaders in the lead tracking system and following up in a timely fashion. Schedule and provide membership tours of the facility. Attend local events on behalf of the National Polo Center. Field membership calls and/or emails pertaining to their experience at the club, including but not limited to, service and billing issues. Maintain professional facility image including cleanliness, proper uniforms, and appearance standards. Work to resolve any member and/or guest complaints with urgency. Physical Requirements Work well under pressure to meet time deadlines during peak periods. Prolonged periods of sitting and standing. Must be able to lift up to 20 pounds at a time. May be exposed to heat, cold, humidity, and other weather conditions. HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. Final compensation will be determined based on experience and skills. As a global organization Guckenheimer/ISS is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.