Workplace Experience Coordinator

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $36.05 per hour- $40.86 per hour.

Work Hours

The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm

Workplace Experience Coordinator

“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here’s a unique chance for you to impact the business by leading experiences so well, that people will want to see it again, and bring new colleagues to the site of the future.

You are the person everyone always envies for your energy! You are willing to go the extra mile, with a positive ‘can-do’ attitude! You are a well-organized individual with an eye for detail and have a confident and sociable personality allowing you to develop strong rapport with colleagues and guests and make recommendations.

KEY PURPOSE

The Workplace Experience Coordinator serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client.

Reporting to the Facility Manager at the site, the Workplace Experience Coordinator is responsible for delivering the unexpected; making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

SUCCESS CRITERIA

• Comply with safety rules, policies and procedures
• Clear linkage between OneISS vision and client needs
• Heavy emphasis on customer service and partnering with executive, facilities management and multiple vendor representatives
• Supporting the execution of high-volume events (WAHD, team member appreciation day, senior leader meetings, L1 all team meetings, etc.)
• Coordinating weekly site experience programming and communications
• Managing Houston newsletter inputs and Insider Calendar updates
• Serving as a point of contact for onsite visitors and enhancing their experience
• Monitoring site channels and responding to workplace-related inquiries and requests
• Partnering with Culture Ambassadors to integrate “Force for Good” initiatives
• Assisting with management of conference center logistics (bookings, guest support, digital signage/flight boards)
• Supporting CIC visits and executive assistant communications
• Maintain clean work area
• Fill in during staff shortage
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand reporting systems and the environment
• Instill trust
• Demonstrate outstanding organizational skills and attention to detail
  
  

KEY AREAS OF COLLABORATION & INFLUENCE

• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions)
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the OneISS Vision
• Transfer best practice
  
  

Ideal Candidate Experience

• High school or college degree
• 3–5 years of customer service experience in dealing with high-touch clients
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates great interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships
  
  

Key Accountabilities

• Observes our customer’s company culture, employee behavior and the environment to identify experiential needs
• Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity
• Recognizes people’s efforts, breaking down barriers and inspiring others
• Develop relationships with colleagues and proactively gather information on their needs to identify customer and ISS services that ensure total satisfaction
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Works on community initiatives with the Catering & Events Director of the site, designed to develop connections between colleagues, event support and communications
• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
• Supports the Facility Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience
  
  

Physical Demands & Work Environment

• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods
  
  

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.