Office Support Specialist

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is

$25.00 per hour - $27.00 per hour.

Work Hours

The work hours for this position are approximately Mon-Fri, 8:00 am - 5:00 pm

Key Purpose

The Office Support Specialist serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement.

Reporting to the Site Hospitality Manager at the site, the Office Support Specialist is responsible for delivering the unexpected, making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

Success Criteria

• Highly organized with outstanding coordination and multitasking ability
• Ability to communicate up, down, and across the organization to ensure success
• Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• Uses a systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environments
  
  

Key Areas of Collaboration and Influence

• Realize the importance of a team working environment
• Communicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions)
• Interfaces with vendors and key service users within client organizations
• Collaborate with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the OneISS Vision
• Transfer best practice
• Use the site to promote and further develop ISS
  
  

Ideal Candidate Experience

• High school or college degree
• 3–5 years of customer service experience in dealing with high-touch clients
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Strong computer proficiency skills (Word, Excel, PowerPoint)
• Demonstrates great interpersonal skills
• Can effectively communicate and relate to all levels within and outside the organization
• Creates and builds positive and productive relationships
  
  

Key Accountabilities

• All activities related to the Mailroom and Shipping/Receiving, including Keys Management
• Support/cover reception duties as needed
• Supports event set up and break down that enhance the brand-to-client experience
• Observes our customer’s company culture, employee behavior and the environment to identify experiential needs
• Develops relationships with colleagues and proactively gathers information on their needs to identify customer and ISS services that ensure total satisfaction
• Organizes office operations and procedures, such as flow of correspondence, filing, requisition of supplies, and other clerical services
• Works on community initiatives with the Site Hospitality Manager and Workplace Experience Coordinator of the site, designed to develop connections between colleagues, event support and communications
• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
• Supports the Site Hospitality Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience
• Assisting with catering deliveries when needed
• Copy room organization and inventory upkeep
• Small maintenance tasks (e.g., filter changes, light upkeep, etc. checking fire extinguishers,)
• Setting up amenities and maintaining inventory levels
• Other duties as assigned by ISS leadership
  
  

Physical Demands & Work Environment

• Sitting at a computer for 20% of the time
• Walking/inspecting the site 80% of the time
• Must be able to lift a minimum of 35 pounds
• Must be able to work under pressure and time deadlines during peak periods
  
  

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.