Cleaning Supervisor

Key Purpose

The Cleaning Supervisor assists the Janitorial Manager or Facility Manager in the completion of their managerial duties and directly oversees all cleaning staff. This position will act as the on-site supervisor for all custodial/janitorial functions at the site.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain a clean work area
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instilling trust
  
  

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Facility Manager, Key Account Manager, or District Manager
• Coordinate activities with other internal departments.
• Participate in management team meetings
  
  

Ideal Candidate Experience

• Must have (5) five years of experience in a janitorial position with a Facilities Maintenance/Janitorial Services firm
• Must have at least (1) year of previous supervisory experience
• Must be able to provide “hands-on” oversight and direction to the custodial team of up to 5 members per shift
• Must be proficient in reading, writing, and speaking English
• Must be able to clear/satisfy all background checks and other security requirements for obtaining clearance to the facility at which work is to be performed
• Must possess a valid driver’s license
• Must be able to communicate effectively with subordinates, customer representatives, and upper management
• Must be proficient at performing administrative tasks associated with the direction of the above-referenced workforce, scheduling, and completion of work to be performed
• Must be able to demonstrate good judgment and the ability to conduct oneself in a professional manner
• Previous experience in a union environment preferred
• Must be available to work weekends and holidays if needed
• Bilingual in Spanish and English (preferred)
  
  

Key Accountabilities

• Provides direction and oversight of the custodial workforce at the assigned site
• Schedules employees and work to be performed according to site needs
• Follow all safety rules and guidelines
• Direct special cleaning projects
• Communicate with tenants/customers in a professional manner
• Continually inspect quality levels and retrain staff as needed to maintain the quality of service for customers
• Inventory supplies/materials on hand as directed by leadership
• Review and ensure accurate time-keeping records of all employees and process payroll for employees
• Disciplines employees in partnership with leadership
• Other duties as assigned
• Ensures completion of janitorial work and all administrative tasks associated with the performance of the work, including but not limited to progress reports, incident reports, safety reports, staffing reports, time sheet/payroll reports, etc.
  
  

Physical Demands & Work Environment

• Frequent exposure to moving mechanical parts
• Exposure to high, precarious places
• Exposure to fumes or airborne particles; toxic or caustic chemicals
• Outside weather conditions
• Risk of electrical shock and vibration.
• Occasional exposure to wet and/or humid conditions.
• The noise level in the work environment is frequently loud.
  
  

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. Final compensation will be determined based on experience and skills.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.