IAC Sr. Manager, SHIELD Program Resource and Support Center

About the Israeli-American Council (IAC)

The mission of the IAC is to build an engaged and united Israeli-American community that strengthens the Israeli and Jewish identity of the next generations, the American Jewish community, and the bond between the peoples of the United States and the State of Israel.

Job Purpose

The Senior Manager of the IAC SHIELD Program Resource and Support Center will be responsible for leading the program’s growth, case management systems, volunteer infrastructure, and national expansion. The Senior Manager will manage measurable outputs, including the number of cases handled, the establishment of new partnerships, the deepening of existing collaborations, and the expansion of SHIELD program training across campuses. This role requires building the operational model, partnerships, and infrastructure to ensure the IAC SHIELD program remains the premier national resource for combating antisemitism in academia. The Senior Manager will report directly to the National Sr. Director of Academic Initiatives & New England Regional Director.

Key Duties and Responsibilities

Operational Model & Infrastructure

• Work with the IAC team to establish the SHIELD program reporting platform for the MAGEN program.
• Continue developing SHIELD’s intake-to-resolution model.
• Create efficient processes and workflows to support seamless volunteer case handling as well as a reporting system for Jewish and Israeli Communities.
• Identify and implement appropriate infrastructure, software, and systems to manage case data securely and efficiently.
• Analyze data collected from cases to identify patterns, needs, and areas for policy advocacy.
• Deliver regular progress updates, including data-driven reports, to leadership and donors.

Case Support Oversight

• Supervise volunteers handling individuals seeking support cases.
• Ensure consistent, confidential, and professional case processing across all regions.
• Track and report measurable outcomes (number of cases supported, referrals, resolutions).

Volunteer Cohorts & Training

• Build new volunteer cohorts based on the first pilot model.
• Design and manage training protocols, supervision structures, and communication channels.
• Support volunteers in ongoing professional development to strengthen IAC SHIELD’s national network.
• Perform other related tasks as required to advance SHIELD’s mission and national impact.

Skills and Qualifications

• Strong organizational and project management skills, with proven ability to design, implement, and track milestones.
• Experience in volunteer management, supervision, or nonprofit leadership.
• Excellent communication and relationship-building skills with diverse stakeholders.
• Proven ability to analyze data and translate findings into actionable insights.
• Experience building operational processes and implementing infrastructure/software solutions.
• Strong knowledge of the academic landscape and ability to engage with students, faculty, and administrators.
• A doer mindset thrives in complexity, delivers measurable results, and makes the impossible possible.
• Deep compassion and passion for combating antisemitism and defending civil rights.
• Bachelor’s degree required, advanced degree in law, education, public policy, or related field preferred.