What are the responsibilities and job description for the ServiceNow ITSM Senior Developer position at ISR Info Way, Inc.?
Role Summary
We are looking for an experienced ServiceNow ITSM Senior Developer to lead end-to-end ServiceNow ITSM implementations, design scalable solutions, mentor junior developers, and actively participate in architecture review boards by presenting and defending technical designs. The ideal candidate will be a hands-on technical leader capable of driving delivery independently while ensuring adherence to platform best practices and enterprise standards.
Key Responsibilities
- Design, develop, configure, and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB.
- Develop and maintain Business Rules, Client Scripts, Script Includes, Flow Designer workflows, UI Policies, ACLs, Catalog Items, and integrations.
- Lead technical solution design, prepare HLD/LLD documents, and support architecture governance processes.
- Participate in Architecture Review Boards and confidently defend technical designs and implementation approaches.
- Build and support integrations using REST, SOAP, IntegrationHub and enterprise applications.
- Perform code reviews and establish development standards and best practices.
- Troubleshoot complex platform issues and provide technical guidance.
- Mentor junior developers and support capability building within the team.
- Collaborate with architects, business analysts, product owners, and stakeholders to deliver solutions aligned to business objectives.
Required Technical Skills
· 8 years of ServiceNow development experience with strong expertise in:
o ITSM Suite, Service Catalog, Flow Designer, IntegrationHub
o CMDB, Knowledge Management
o JavaScript, Glide APIs, ServiceNow Scripting
o REST/SOAP integrations
o ServiceNow platform security and performance optimization
· Experience with Agile delivery, DevOps, Git, and CI/CD practices.
· Strong understanding of ServiceNow development best practices and scalable solution design.
Soft Skills
- Strong technical leadership and mentoring skills.
- Ability to work independently and drive implementation activities.
- Excellent stakeholder management and communication skills.
- Strong presentation skills with the ability to influence architectural decisions.
- Analytical problem-solving and decision-making capabilities.
Required Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
Location: Chicago
Experience: 8 Years
Employment Type: Full-Time