What are the responsibilities and job description for the Customer Service Representative position at iSpring Water Systems?
Job Title:
Customer Service Representative
Location:
On-Site
City:
Cumming, GA
Job Type:
Full-Time
Salary:
Base: $40k-50k (Depending on Experience)
Bonus: $5k-10k (Bi-weekly Paid Out after Training)
Total Compensation: $45k-60k (Base Bonus)
About Us
iSpring Water Systems is a water filtration company based in the Greater Metro Atlanta area, specializing in creating efficient clean water solutions for various residential and commercial needs. Committed to quality and innovation, we deliver reliable, eco-friendly products that improve water quality and promote healthier living.
Job Description
iSpring Water Systems is looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide exceptional support and assistance to our customers via phone, email, and other communication channels. You will be the first point of contact, ensuring a seamless experience by answering inquiries, guiding customers through product selections, and resolving any concerns efficiently.
Primary Responsibilities:
- Answer customer’s phone calls and emails
- Troubleshoot water filter issues (product knowledge base and tech material available)
- Earn customers respect, appreciation, and honest reviews
- Monitor product online reviews and ratings
- Write or proofread the marketing copies and user manuals
- Perform other tasks that increase customer satisfaction and promote sales
Requirements:
- Excellent speaking and writing skills in English
- Excellent interpersonal skills, especially over the phone
- Able to take more than 30 phone calls a day in professional manner
- Able to address customer’s concern precisely, clearly and politely
- Ability of logical thinking and step by step technical troubleshooting
- Sufficient in Windows, Office, Google Docs, Browser bookmarks and other PC skills
- Team spirit, professional work ethic, wise time management
- Bachelor degree is preferred
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
Comprehensive Benefits Package
- Paid Time Off: Paid holidays and vacation time to help maintain a healthy work-life balance.
- Health Coverage: Comprehensive medical, dental, and vision insurance to support your well-being.
- 401K Retirement Plan: Employer contributions to secure your financial future.
Work Schedule
- Monday to Friday, 8:30 AM - 5:30 PM.
To Apply
Please submit your resume on Linkedin or email it to: job@ispringfilter.com
Salary : $40,000 - $60,000