Senior Technical IT Project Manager (Qualtrics & AWS)

Senior Technical IT Project Manager (Qualtrics & AWS)

Location: Torrance, CA

Schedule: contract; long-term opportunity

Work Type: Hybrid (4 days onsite, 1 day remote)

📍 Must be willing to work onsite in Torrance, C

A‼️ ONLY W2 – NO CORP to CORP – NO 3rd Partie

s
JOB RESPONSIBILITIE

S:Project Delivery & Executio

• n:Own project plan, delivery milestones, timelines, scope, and cross-team coordinatio
• n.Drive day-to-day execution across surveys, dashboards, QA, and UAT activitie
• s.Track vendor deliverables, SLAs, and work progress; escalate delays proactivel
• y.Coordinate tasks across business, IT application teams, vendors, and Q
• A.Maintain RAID log (Risks, Actions, Issues, Dependencies) and drive resolution
• s.Own and manage the backlog in close partnership with the Product Owner - intake, refinement, prioritization, and sequencin

g.Technical Delivery & Integration Oversigh

• t:Understand the end-to-end platform architecture across Qualtrics and AWS, including integrations and ETL/data pipeline
• s.Coordinate integration work between systems; understand data flows, dependencies, and failure point
• s.Apply working SDLC knowledge to guide build, test, and release activitie
• s.Translate technical constraints and risks into clear delivery decisions for stakeholde

rsProduction Support & Platform Operation

• s:Lead production support for the platform, overseeing the vendor's support tea
• m.Govern support SLAs, ticket queues, and escalations; ensure root-cause resolutio
• n.Balance production support with enhancement workstreams to maintain stabilit
• y.Monitor platform health and support metrics; report operational stat

usVendor Managemen

• t:Manage delivery and communication with Qualtrics and Client team
• s.Ensure clarity of deliverables, timelines, and acceptance criteri
• a.Facilitate requirement handoffs, change requests, and delivery sign-of
• f.Monitor vendor quality and ensure readiness for testing and go-liv
• e.Hold vendor support resources accountable to SLAs and quality standard

s.Financial Managemen

• t:Own project financials: cost plans, actuals, forecasts, invoices, and accrual
• s.Track spend against plan; produce variance analysis and forecast
• s.Validate vendor invoices against SOWs; manage monthly accrual
• s.Partner with finance and procurement on PO management and budget approval

s.Stakeholder Engagement & Reportin

• g:Serve as central point of contact for the progra
• m.Prepare and deliver weekly status reports, dashboards, and executive update
• s.Facilitate stakeholder meetings and working sessions; drive agendas and follow-up
• s.Track business readiness and coordinate rollout communications where applicabl

e.Testing & Deployment Coordinatio

• n:Partner with BSA and QA to plan and execute testing cycle
• s.Ensure UAT readiness: test scripts, testers, environment, and dat
• a.Communicate deployment plans and cutover readiness; manage go-live checkpoint

s.Governance & Delivery Disciplin

• e:Ensure scope clarity and effective change contro
• l.Track budget usage, forecasts, accruals, and vendor SOW alignmen
• t.Maintain documentation and audit artifacts (project plan, reports, approval

s)
WHAT WILL THE PERSON BE WORKING

ON:The Project Manager will lead delivery of enhancements and platform capabilities for the Enterprise Survey Platform (Qualtrics) program. This role will coordinate activities across vendors, business stakeholders, IT partners, and QA teams to ensure successful execution of survey development, reporting, integrations, and UAT. The PM will also lead production support, own project financials and manage the backlog. Success in this role requires strong project coordination, stakeholder communication, vendor management, schedule governance, delivery oversight, financial management, production support, and hands-on Jira/backlog administration. The PM must also be technically conversant - comfortable with the SDLC, system integrations, and data pipelines across Qualtrics and AWS s- enough to challenge vendors, assess risk, and make informed delivery decisions. This is a structured delivery environment where the PM is responsible for ensuring execution progress, risk/issue management, reporting, and alignment across multiple workstrea

ms.
Requi

• red:5 years of IT Project Management experience, preferably in customer experience or digital platfo
• rms.Experience managing vendor-delivered technology progr
• ams.Working knowledge of the SDLC and experience delivering technical, integration-heavy progr
• ams.Ability to understand system integrations and ETL/data pipelines (Qualtrics and AWS environmen
• ts).Comfortable engaging technical vendor teams on architecture, data flows, and integration des
• ign.Experience leading production support and vendor support teams with SLA managem
• ent.Financial management experience: cost plans, actuals, forecasts, invoices, and accru
• als.Backlog management experience working closely with a Product Owner: intake, prioritization, refinement, and plann
• ing.Proven ability to manage cross-functional teams and external partn
• ers.Strong project planning, RAID management, and communication ski
• lls.Experience coordinating UAT and structured deployment cyc
• les.Strong, hands-on Jira experience (boards, workflows, backlog, JQL, reporting); proficient in Confluence or similar to
• ols.Excellent executive reporting and stakeholder-facing communication ski

lls.
Prefe

• rred:Experience with Qualtrics, VoC, or survey-based prog
• rams.Background in digital product delivery, CRM, CX analytics, or marketing technology platf
• orms.Familiarity with AWS services and ETL/data pipeline conc
• epts.Experience with API-based integrations between enterprise platf
• orms.Experience managing both delivery and production support (run build) for an enterprise plat

form.
Soft S

• kills:Highly organized; strong follow-through and accountab
• ility.Proactive problem-solver; anticipates roadblocks and escalates
• early.Able to navigate ambiguity and drive clarity among stakeho
• lders.Confident communicator with polished executive pre
• sence.Strong vendor diplomacy s- ability to push for outcomes while maintaining partne

rship.
Success Look

• s Like:Predictable project execution and clear communication with lead
• ership.Vendor deliverables completed on time and of high q
• uality.Surveys and dashboards delivered and validated with business stakeh
• olders.Integrations and data pipelines delivered and validated, with technical risks understood and m
• anaged.UAT executed smoothly, issues tracked and re
• solved.Stable production support with SLAs consistent
• ly met.Accurate financials - forecasts, actuals, invoices, and accruals kept c
• urrent.A healthy, prioritized backlog aligned to business
• value.No surprises: risks escalated early, and stakeholders info