Systems Analyst

 Collaborate with business stakeholders, solution architects, and development teams todesign, document, and analyze tax and OMS business processes. Define and validate integration specs between Manhattan OMS, Vertex O Series, andSFCC for seamless order flow and tax calculation. Work with the Vertex implementation team to implement and validate tax rules,jurisdictions, exemptions, and returns processing. Participate in integration design meetings and create documentations as needed Translate business requirements into functional and technical specs of developmentteams. Support system testing (SIT/UAT), debug defects, and schedule issue resolution acrossvarious teams. Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstreamsystems such as ERP (e.g., SAP). Assist in end-to-end process documentation and operational handover materials. Provide support for continuous post go-live fixes, defect triage, and production issueanalysis. Evaluate integration performance, identify bottlenecks, and recommend optimizationopportunities across OMS-Tax-Web flows. Ensure tax configurations and order flows meet compliance standards and auditrequirements, coordinating with Finance/Tax teams as needed. Provide knowledge sessions, training materials, and walkthroughs for business users andsupport teams post go-live.Requirements 5 years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMSimplementations. Practical experience of integrating with Order Management Systems (preferablyManhattan OMS). Knowledge on Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara,Thomson Reuters). Experience of working with REST/SOAP APIs, middleware (iPaaS), and integrationmapping. Strong skills in requirements gathering, functional documentation, and process flowdesign. Familiarity with JSON, XML and integration testing tools (e.g. Postman, SOAPUI). Understanding of retail order lifecycle, taxation logic and payment flows. Experience with Agile/Scrum methodology, JIRA/Confluence and version control (e.g.Git). Ability to work in cross-functional teams (developers, QA, infrastructure, vendors). Analytical, troubleshooting, and communication skills.