Help Desk Engineer - MSP provider, Full time | Fully Remote

Job Description

Read before applying: Only considering candidates with 3 years IT support experience AND a stable job history.

We’re ISNY, a fast-growing Inc. 5000 IT & Cybersecurity company serving NYC. We’re looking for a Help Desk Engineer to join our top-tier support team (fully remote).

About Us

ISNY is recognized on the Inc. 5000 list of fastest-growing private companies in America, and we pride ourselves on delivering high-quality IT services with a strong focus on security and client satisfaction.

Our culture is close-knit, fast-paced, hungry to learn, and relentlessly quality-driven. (For real.)

Responsibilities

• Troubleshoot and support Windows OS issues
• Basic networking troubleshooting and support
• Handle user maintenance requests (permissions, access, etc.)
• Troubleshoot basic WiFi issues
• Provide printer and scanner support
• Support content filtering systems
• Troubleshoot 3rd-party applications
• Perform new user onboardings
• Navigate basic O365 functions
• Maintain and update customer network documentation in near real-time
  
  

Required Experience

• 3 years Windows desktop support
• 3 years printer and scanner support
• Windows NTFS management
• Basic LAN networking
• Managed WiFi systems configuration & troubleshooting
• MSP experience preferred
  
  

Must Haves

• Extremely committed and responsible
• Strong troubleshooting skills
• Quick learner, resolution-oriented, hungry to grow
• Excellent customer service skills (phone & email)
• Self-starter who looks for ways to improve processes & services
  
  

⚠️ Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply.

Nice To Have (Not Required)

• Bachelor’s in Computer Science or Information Systems
• Certifications (Microsoft, CompTIA A , Network , etc.)
• Prior MSP experience
  
  

Benefits

• PTO & vacation
• Contributions toward health benefits
• Paid training & certification support
• Competitive pay
  
  

If you’re a dedicated IT professional with proven experience and stability, join us at ISNY – an Inc. 5000 recognized company – and grow your career with one of the fastest-growing MSPs in the country!