Junior Technical Assistant

Junior Technical Services Assistant

Location:

Chicago – Fulltime

About Us:

ISMIE is a Chicago based national professional liability insurance company that provides insurance coverage for health care professionals, small health care facilities and other professionals.

About the Position:

Responsible for assisting the fellow employees in all aspects of information systems management on the enterprise network including help desk support, PC configuration and troubleshooting, hardware and software installations. Must have effective communication skills, working knowledge of Microsoft Office products and PC operating systems.

Primary Responsibilities:

·        Responsible for assisting the fellow employees in all aspects of information systems management on the enterprise network including help desk support, PC configuration and troubleshooting, hardware and software installations. Must have excellent communication skills, working knowledge of Microsoft Office products and PC operating systems.

Required Skills and Qualifications:

•        Provides over the phone help desk support for local and remote users.

•        Assists with software and hardware installation and technical support for enterprise-wide users on PC workstations.

•        Assists in system disaster recovery assistance.

•        Assists in facilitating all computer hardware repair.

•        Assists in daily data center operations during periods of personnel illness, vacation, or education.

•        Additional duties and responsibilities as required in the technical services area.

Education Required for Position:

·        Bachelor’s degree in computer science or related work experiences.

Experience Required for Position:

•        Must have working knowledge of Microsoft Windows, Microsoft Office

Specific Skills Required for Position:

•        Effective critical thinking skills.

•        Demonstrates good verbal and written skills that will meet help desk support needs.

•        Ability to document and troubleshoot errors.

•        Ability to demonstrate good problem-solving skills.

•        Ability to work independently and collaboratively.

•        Ability to manage multiple projects and effectively manage priorities.

•        Ability to provides solutions and status on normal business processes.

•        Provides practical solutions to a variety of PC software and computer hardware problems.

•        Provides practical solutions to a variety of network problems to resolve VOIP issues.

•        Provides practical solutions to a variety of security related issues to resolve issues.

Physical Requirements           

•        Must be physically able to lift and install equipment.

Compensation and Benefits:

The pay range is estimated to be between $45,000 and $55,000 per year for Chicago residents. *

The Company has a robust benefit package. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans, policies and associated governing plan documents.

The benefit package includes the following:

•        401(k) Retirement Savings Plan

•        Medical Plan

•        Dental Plan

•        Vision Plan

•        Healthcare FSA Medical Reimbursement Account

•        Health Savings Account

•        Life and Accidental Death & Dismemberment Insurance Coverage

•        Supplemental Life Insurance Coverage

•        Short-term Disability Benefits

•        Long-term Disability Insurance Coverage

•        Commuter Benefit Plan

•        Legal Services Plan

•        Employee Assistance Program

•        Annual Allotments of Paid Sick, Personal and Vacation Time

•        Eight (8) Paid Holidays

*Note: When defining the pay range for this position, several factors are evaluated and considered, including but not limited to experience, education, training, licensure, certifications, skill sets and other business needs. Geographic differentials that correlate with the location where the position may be filled have not been contemplated in the disclosed pay range estimate. Each case is analyzed thoroughly according to the factors noted.

Equal Opportunity Statement:

ISMIE is an Equal Opportunity Employer committed to supporting a diverse and inclusive work environment that promotes respect for all individuals. ISMIE adheres to a policy of non-discrimination based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability gender identity, Veteran status, or any other protected status recognized by applicable laws and regulations.