What are the responsibilities and job description for the Front End Associate position at iSmash Souderton?
Front-End Associate
iSmash Souderton – Souderton, PA
About Us
iSmash Souderton is a high-energy entertainment facility offering rage rooms, splatter paint rooms, and axe throwing. We’re all about fun, stress relief, and unforgettable experiences. If you thrive in a fast-paced environment and love leading a team while delivering amazing customer experiences, this role is for you.
Position Summary
Front-End Workers at iSmash Souderton are the face of the experience. This role is perfect for energetic, customer‑focused individuals who thrive in a fast-paced, high‑fun environment. You’ll guide guests through their sessions, ensure safety and satisfaction, and help create unforgettable memories.
Position Description
Front-End Workers interact directly with customers from the moment they walk in until the moment they leave. You’ll check guests in, explain room rules, answer questions, upsell add-ons, and maintain a clean and welcoming environment. During busy periods—especially weekends—you’ll be a key part of keeping operations smooth and guests happy.
Responsibilities
- Provide exceptional customer service throughout the guest experience
- Greet customers, check them in, and explain safety rules and procedures
- Assist guests with selecting packages, upgrades, and merchandise
- Maintain a clean, organized lobby and customer areas
- Support managers during peak hours and special events
- Communicate effectively with the back-end team to ensure room readiness
- Handle basic POS transactions and customer inquiries
Requirements
- Strong customer service and communication skills
- Ability to work in a fast-paced, high-energy environment
- Comfortable interacting with guests of all ages
- Prior customer service or retail experience preferred
- Weekend availability required
- High school diploma or equivalent preferred
Hours: Based on operational needs, with emphasis on weekends and busy periods
Pay: $13 - $16, based on experience
Pre-Employment Requirements
iSmash Souderton participates in a safe, drug-free workplace and reserves the right to conduct background checks and drug testing in accordance with applicable federal, state, and local laws.
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $13 - $16