What are the responsibilities and job description for the Operations Team Member position at iSmash Reno?
Position Overview:
We are seeking a reliable and energetic individual who can seamlessly transition between front-end customer service and back-end operational tasks. If you’re someone who enjoys working in a fast-paced, fun environment while providing excellent customer service, this position is for you!
Job Responsibilities:
Front-End Duties:
- Welcome and engage with customers as they enter the facility, ensuring a warm and friendly experience.
- Assess customers’ needs and recommend the best package or experience based on their interests.
- Process payments using our point-of-sale (POS) system.
- Inform customers about sales, promotions, and packages to enhance their experience.
- Provide safety instructions and guidelines for each activity (smash rooms, splatter paint, axe throwing, etc.).
- Restock and clean the facility throughout the day, before opening, and after closing to maintain a clean and safe environment.
- Answer phone calls and respond to inquiries regarding bookings, events, and general information.
Back-End Duties:
- Prepare rooms and materials for each activity (such as setting up splatter paint supplies, ensuring smash rooms are stocked with items, and sharpening axes).
- Clean up and reset rooms after each session to maintain a smooth flow of operations.
- Handle inventory management for smash room items, paint supplies, and safety gear.
- Assist with special events or private parties, ensuring everything runs smoothly from start to finish.
- Follow all safety procedures to ensure a secure environment for customers and staff.
What We're Looking For:
- Strong customer service skills and a positive attitude.
- Ability to multitask and switch between front-end and back-end duties as needed.
- Comfortable working in a fast-paced, high-energy environment.
- Ability to lift and move items as part of resetting rooms.
- Punctual, reliable, and willing to work evenings, weekends, and holidays.
- Experience with POS systems is a plus, but not required.
Why Join iSmash Reno?
- Fun and energetic work environment.
- Competitive pay and flexible scheduling.
- Opportunity to be part of a unique and growing entertainment concept.
- Employee discounts on all experiences.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Retail sales: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Sparks, NV 89434 (Required)
Ability to Relocate:
- Sparks, NV 89434: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18