Age Requirement: 21 years or older |
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Position Summary:
Provides safe and efficient transportation for Isleta Resort & Casino internal and external guests according to designated and assigned schedule while promoting and exhibiting World Class Guest Service to all Resort and Casino guests.
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Isleta Resort and Casino Guest Service Agreement
All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.
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Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
- Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service and provides information regarding Isleta Resort & Casino transportation and parking services.
- Transports both internal and external guests to and from Isleta Resort & Casino in a safe and courteous manner
- Adheres to transportation schedules
- Retrieves and/or carries guests’ items, luggage’s, and packages to and from vehicles and carts and transports items to designated areas by way of grasping, lifting, carrying and/or loading luggage and packages into/out of vehicles or onto a bell cart to transport items throughout hotel to designated areas.
- Performs all duties in accordance with Isleta Resort & Casino guest service standards
- Maintains general knowledge of Isleta Resort & Casino programs, events, services, and provides general information regarding those services to resort guests
- Makes transportation announcements as needed
- As part of the transportation department team, will provide input or recommendations for improvements/changes in program processes or services will participate in other department projects as directed
- Identifies and reports any irregular, unsafe, or hazardous conditions
- Clean and performs general upkeep of transportation vehicles
- Ensures passenger safety
- Maintains security of guest’s keys and luggage
- May perform valet attendant duties as assigned and when needed
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Accountability and Supervision:
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Education and Experience
- High school diploma or GED preferred.
- Entry level position.
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Special Requirements, Licenses, and Certification
- Must be able to acquire and maintain Gaming License issued through POIGRA.
- Must be able to successfully pass a pre-employment drug test and background investigation.
- Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
- Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
- Valid New Mexico drivers license; no offenses in the last five years.
- Must have at least 2-4 years driving experience.
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Knowledge, Skills, and Abilities
- Excellent driving record
- Strong interpersonal skills to achieve guest service standards
- Experience & demonstrated ability operating a variety of motor vehicles including both automatic and manual transmissions
- Experience working in a cooperative positive team environment
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Physical Demands and Work Environment:
- Must be able to lift, move, and place up to 50 pounds intermittently.
- Must be able to sit, stand, and/or walk for extended periods of time.
Working Conditions:
- Smoke filled environment, exposure to various lights and sounds. May, on occasion be required to work outdoors. Occasionally may deal with angry or hostile individuals. Must be on call at all times. May work holidays, weekends, and different shifts.
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Disclaimer
This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.
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Native American Preference Policy
Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled Pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.
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