Off Premise Manager

Job Summary:

The Off Premise Manager is responsible for driving growth, profitability, and operational excellence across Islands Restaurants’ off premise business, including third-party delivery marketplaces, native online ordering, catering, and takeout. This role leads cross-functional initiatives spanning strategy, analytics, partner management, and operational execution to deliver a consistent, high-quality guest experience across all digital and off premise channels.

This position requires a highly collaborative and analytical individual who thrives in a fast-paced environment and can effectively balance strategic initiatives with hands-on execution.

Essential Functions and Responsibilities:

Off Premise Strategy & Business Growth

•     Develop and execute strategies to grow sales and profitability across all off premise channels including DoorDash, Uber Eats, Grubhub, catering, and native ordering platforms

•     Support long-term off premise roadmap development, including platform optimization, new channel opportunities, and operational enhancements

•     Identify opportunities to improve guest acquisition, retention, frequency, and average check through pricing, promotions, and merchandising strategies

•     Partner with Marketing to develop and execute off premise campaigns, promotions, and seasonal initiatives

•     Support growth and operational execution of catering initiatives, including platform partnerships, menu optimization, and restaurant adoption

•     Evaluate emerging marketplace trends, technologies, and digital guest behaviors to inform future strategy

Marketplace & Partner Management

•     Serve as the primary point of contact for third-party delivery and catering partners

•     Manage day-to-day relationships with delivery marketplace account teams and external vendors

•     Monitor marketplace performance including rankings, visibility, promotions, menu accuracy, and operational metrics

•     Coordinate testing and rollout of new platform features, integrations, and programs

•     Conduct regular audits of menus, pricing, imagery, modifiers, hours, and brand standards across all platforms

Operational Excellence

•     Partner with Restaurant Operations and IT teams to optimize the end-to-end off premise guest experience from ordering through fulfillment and handoff

•     Identify and resolve operational friction points related to order accuracy, packaging, fulfillment timing, cancellations, refunds, and guest satisfaction

•     Support restaurant teams through issue resolution, communication, and process improvements related to off premise execution

Analytics & Performance Management

•     Own reporting and analysis for key off premise KPIs including sales, profitability, order accuracy, fulfillment times, cancellations, guest ratings, refunds, and marketplace performance

•     Monitor and optimize channel profitability, including commission structures, promotional spend, menu pricing, and operational costs

•     Analyze data trends to identify opportunities for growth, optimization, and operational improvement

•     Build and maintain performance reporting for leadership and cross-functional stakeholders

•     Evaluate pricing, promotional, and merchandising initiatives through testing and performance analysis to optimize ROI and guest engagement

•     Present actionable recommendations grounded in data and business insights

What Success Looks Like

·      Growth in off premise sales and profitability

·      Improved guest satisfaction and marketplace ratings

·      Strong execution across delivery, takeout, and catering channels

·      Accurate, optimized menus and promotions across all platforms

·      Reduced operational friction and improved restaurant adoption

·      Successful launch and execution of new off premise initiatives

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Required Knowledge, Skills, and Experience

·      Bachelor’s degree in Marketing, Business, Hospitality, eCommerce, or related field preferred

·      4–6 years of experience in digital commerce, off premise, restaurant operations, delivery marketplaces, or related fields

·      Experience working with third-party delivery platforms such as DoorDash, Uber Eats, and Grubhub required

·      Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations

·      Experience managing digital menus, promotions, pricing, and marketplace merchandising preferred

·      Strong project management and organizational skills with the ability to manage multiple priorities simultaneously

·      Detail-oriented with strong problem-solving abilities and operational mindset

·      Ability to work independently while thriving in a collaborative team environment

Salary & Benefits:

• Full time role
• $85,000/year bonus
• Medical, Dental, and Vision benefits
• Vacation time accrual
• 401K with company match
• 529 College Savings Plan

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Who We Are:

For over 40 years, Islands has been known for providing guests with craveable bites and great service. Our fresh cut fries, juicy burgers, and the coldest beer in town are served in an upbeat, social environment that encourages connection with both guests and team members.

At Islands, it is our people that set us apart and are the foundation for our many years of success. We celebrate everyone’s unique qualities and attributes and recognize that there is strength in our differences, which make us better as a whole. If you want to be part of a company that cares about you as a person, and not just as an employee number, Islands is the place for you!

We are an equal opportunity employer committed to workplace diversity and creating an environment that promotes inclusion and belonging. Islands is an E-Verify employer. To view Islands applicant privacy policy visit https://www.islandsrestaurants.com/job-applicant-notice