Commercial Lines Underwriting Manager - Large Accounts

Company Description: Island Insurance has been protecting Hawaii’s families and businesses for over 85 years and is the state’s largest locally owned and managed property & casualty insurance company. The company is the first and only Hawaii-based insurer to be recognized as one of the Top 50 property & casualty insurance companies in the nation by the Ward Group for 18 consecutive years. Island Insurance maintains a financial strength rating of “A” (Excellent) from A.M. Best Company, reflecting its stability and reliability. The organization offers a professional, community-focused work environment for individuals who want to contribute to the long-term protection and prosperity of customers across Hawaii.

Summary:

The Underwriting Manager of Large Accounts is responsible for leading and managing a team of Underwriters focused on large commercial accounts. This role ensures that the underwriting process aligns with the company's risk appetite, profitability goals, and regulatory requirements. The Manager will review and approve complex risks, guide the team through account assessments, and build new and foster existing client relationships. This position requires deep industry knowledge, leadership skills, initiative, creativity, and an ability to balance risk with business development.

Salary Range: $120,000.00 To $140,000.00 Annually

Duties:

Team Leadership and Development (10%)

• Lead, mentor, and develop a team of Underwriters specializing in large commercial accounts.
• Ensure high performance through training, goal setting, and performance evaluations.
• Foster a positive and collaborative work environment, promoting continuous learning and professional growth.

Underwriting Oversight (60%)

• Oversee and manage the underwriting of large, complex commercial accounts, ensuring compliance with company guidelines and regulatory standards.
• Evaluate, approve, or decline high-value and high-risk accounts based on risk assessment, pricing strategies, and market conditions.
• Provide guidance on coverage terms, conditions, product development, and pricing, ensuring profitability while maintaining competitive offerings.
• Collaborate with internal stakeholders (claims, actuarial, and risk control) to review accounts and monitor performance.

Client Relationship Management (10%)

• Build and maintain relationships with brokers, agents, and clients to ensure satisfaction and retention of large accounts.
• Act as a point of escalation for complex accounts and provide solutions to clients' needs and concerns.
• Participate in business development initiatives and support the acquisition of new large accounts.

Risk Management and Strategy (5%)

• Monitor industry trends, market conditions, and regulatory changes to adjust underwriting strategies accordingly.
• Contribute to the development of underwriting policies and strategies to ensure they align with corporate goals.
• Work with senior management to assess the portfolio's risk exposure and adjust strategies to mitigate potential losses.

Supervises direct report(s) and actively seeks to drive employee engagement (15%)

• Serves as a role model, leads by example, and is open to feedback. 
• Manages direct report(s) to ensure alignment with the mission, vision, values, code of conduct, and division/company objectives 
• Encourages and supports personal and professional growth opportunities. 
• Conducts regular coaching discussions and delivers timely feedback (both positive and corrective). 
• Proactively addresses challenges before they escalate. Documents issues and seeks the counsel of leadership and/or Human Resources. 
• Completes the Holomua Annual Review process by established deadlines. 
• Provides annual SMART goals to direct reports 
• Conducts periodic progress check discussions 
• Completes assessment of direct report(s) through the annual review process. 
• Conducts annual review meeting with direct report(s) to communicate results. 

Qualifications:

• Bachelor's degree in business, finance, risk management, or a related field.
• 7 years of commercial underwriting experience, preferably in large accounts or a similar role.
• 3 years of supervisory or management experience in an underwriting environment.
• Equivalent combination of education and job-related experience will be considered.
• Attainment of or working towards Professional designations such as CPCU (Chartered Property Casualty Underwriter), AU (Associate in Underwriting), CIC (Certified Insurance Counselor), or ARM (Associate in Risk Management) preferred.
• Valid Hawaii Driver’s license and use of own vehicle required; a favorable driving record is a condition of business-related driving privileges.

An Equal Opportunity Employer