What are the responsibilities and job description for the Account Manager position at Island Facility Services?
Company Description Island Facility Services is a facilities management and maintenance company serving commercial and residential clients in Kailua, HI and the surrounding area. The organization focuses on reliable, high-quality service, helping clients maintain safe, efficient, and well-functioning properties. Team members work closely with local businesses and property owners, providing responsive support and long-term solutions. Island Facility Services values accountability, strong client relationships, and continuous improvement in how services are delivered. The company offers opportunities to grow with a stable, community-oriented business.
Role Description The Account Manager is a full-time, on-site role based in Kailua, HI. This position is responsible for managing a portfolio of client accounts, serving as the primary point of contact, and ensuring that service commitments are met. Day-to-day tasks include coordinating facility services, preparing estimates, tracking work orders, and monitoring project timelines. The Account Manager will handle client communications, address inquiries or issues, and collaborate with operations and field teams to schedule and prioritize work. The role also involves reviewing service performance, identifying opportunities to expand services, preparing reports, and supporting billing and contract renewals.
Qualifications
Role Description The Account Manager is a full-time, on-site role based in Kailua, HI. This position is responsible for managing a portfolio of client accounts, serving as the primary point of contact, and ensuring that service commitments are met. Day-to-day tasks include coordinating facility services, preparing estimates, tracking work orders, and monitoring project timelines. The Account Manager will handle client communications, address inquiries or issues, and collaborate with operations and field teams to schedule and prioritize work. The role also involves reviewing service performance, identifying opportunities to expand services, preparing reports, and supporting billing and contract renewals.
Qualifications
- Client relationship management skills, including the ability to build trust, communicate clearly, and provide responsive support.
- Account coordination and organizational skills, with experience managing multiple projects, schedules, and priorities.
- Basic business and administrative skills, including familiarity with estimates, contracts, invoicing, and reporting.
- Proficiency with common office software and digital tools (e.g., email, spreadsheets, CRM or service management systems).
- Strong problem-solving abilities and attention to detail when reviewing work orders, service quality, and client requests.
- Ability to work on-site, collaborate effectively with field and operations teams, and adapt to changing client needs.
- Excellent written and verbal communication skills in English.
- Prior experience in facilities services, property management, or a related service-industry account management role is preferred.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, management, or a related field is beneficial.