What are the responsibilities and job description for the Part time Customer Service Representative position at Island Airco?
Looking to TRADE up to a better opportunity?
Island Air Co. is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team! This position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations.
Schedule:
- Monday - Friday (Flexible)
- Part-time
What you will do:
- Answer incoming calls from new and existing customers
- Manage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experience
- Schedule service calls and appointments for customers
- Coordinate and dispatch service technicians to multiple locations, ensuring timely response to customer requests.
- Work collaboratively with a remote team to share information, address challenges, and provide support when needed.
- Participate in training sessions to familiarize yourself with company policies, procedures, and service offerings.
What you bring:
- Strong communication and interpersonal skills.
- Ability to manage and prioritize tasks in a fast-paced environment.
- Empathetic and customer-focused approach.
Benefits:
- Comprehensive training provided.
- $15 hourly plus commission
Who we are:
Island Air Co. is a leading provider of HVAC, plumbing, electrical, and generator services. We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
If you are a customer-focused individual with excellent communication skills we invite you to apply for this exciting opportunity to contribute to our team's success!
We are an Equal Employment Opportunity Employer
Salary : $15