What are the responsibilities and job description for the Social Services Manager position at Islamic Center of Greater CIncinnati?
ICGC Social Services Manager (Full-Time)
Monday-Friday (8:00am-4:30pm)
Organization: Islamic Center of Greater Cincinnati (ICGC) – Social Services Department
ICGC Social Services is seeking a Social Services Manager to lead and support our case management and service delivery team. The ideal candidate will be a compassionate, organized, and strategic professional committed to serving the community through effective leadership and collaboration.
This Full-time position reports directly to the Executive Director, and works closely with the Social Services team and community partners. Compensation is commensurate with experience, credentials, and skills.
Primary Responsibilities
- Lead daily team check-ins to ensure smooth service operations and effective communication.
- Supervise staff to ensure procedures are followed and informed decisions are made.
- Manage daily operations, delegate tasks, and monitor overall workflow.
- Evaluate staff performance and identify training or development needs.
- Review service delivery efficiency and recommend improvements to procedures and systems.
- Address client concerns and guide the team in providing excellent customer service.
- Oversee and improve staff documentation, note-taking, and case management practices.
- Review and approve financial assistance applications in collaboration with the Program Manager.
- Mentor and coach team members to promote professional growth and skill development.
- Conduct staff performance reviews in line with ICGC policy and departmental goals.
- Collaborate with internal leadership and external partners to identify and advocate for needed services.
- Assist in developing and implementing new policies, systems, and service improvements.
- Support the preparation of budgets, reports, and grant applications as needed.
Coordinate with the Finance, HR, and Administration teams to ensure organizational compliance and efficiency.
General Responsibilities
- Handle sensitive and confidential information with professionalism.
- Work collaboratively across departments to share client updates and coordinate services.
- Research and develop community resources to meet evolving client needs.
Participate in staff meetings, training, and team development activities.
Preferred Qualifications
- Bachelor’s degree required; Social Work License (LSW or equivalent) preferred
- Minimum 3 years of experience in social work, case management, or a related field
- Experience working with Muslim immigrant or refugee populations preferred
- Bilingual proficiency preferred (English and Arabic, Fulani, French, or other relevant languages)
- Strong leadership, organization, and problem-solving skills
- Excellent communication—both written and verbal
- Attention to detail, critical thinking, active listening, and cultural sensitivity
Team-oriented with the ability to manage multiple priorities effectively
- Primarily in-office during weekday hours, with occasional local travel to partner organizations
IEC is an equal opportunity employer. We evaluate qualified applicants, without regard to race, color, religion, national origin, sex or gender, age, disability, veteran status, genetic information, including the perception that a person has any of those characteristics or that the person is associated with a person who has, or is perceived to have, any of those characteristics, or any other consideration made unlawful by applicable law. IEC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, call Human Resources and let us know the nature of your request and your contact information.