Desktop Support Analyst (USC)(GC)

This position is looking for a person with good desktop trouble shooting skills and great customer service.  Any AV integration experience is a plus for candidates. They will be based at the DOC Central Office ( CO ) located at 3099 E. Washington, Madison, WI 53704, however this tech will also be working at the DOC facilities assisting the regular field tech with project and problem tickets once every few weeks.   When traveling to DOC facilities the tech will be paid mileage .51 cents per mile and their hourly wage for travel time or they have the option to drive a state vehicle (If the candidate has a good driving record).  When working at CO they are not paid mileage and for travel time. The tech has the option to work 4 ten hours days with Friday offs, to work 5 eight-hour days or could also work 9 day 9 hours two-week schedule with one Friday off per

Top Skills (3) & 2 Years of Experience Required:

·         Remote trouble shooting

·         Customer service/interaction with users during device setup

·         Imaging Devices

Nice to Have:

·         Any AV integration experience

·         Must be able to work independently but in a team environment.

·         Must be able to meet deadlines.

·         Must be able to multi-task and balance their workday.