Flooring Customer Service Coordinator

Looking to build your career and design your future? You have come to the right place. Overview The primary responsibility of the Flooring Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations. This individual must be a strong problem solver, superior communicator, and demonstrate diligence and urgency in their responses to both customers and peers. Responsibilities Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address Contact homeowner to schedule appointment and what work is to be performed, verify materials are available, and confirm an estimated time for repairs to be completed Prepare schedules for service personnel, assigns personnel to routes or to specific repair and warranty work Coordinate with supervisor to insure scheduling issues are addressed and manage schedules when appropriate Order and/or coordinate with Order Processing Department the replacement of parts and supplies Ensure customer complaints are resolved and follow up to ensure customer satisfaction with the final product Communicate recurring customer service issues with Production, Sales, Design Center, and Warehouse staff to avert problems Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits All other jobs duties as assigned Qualifications High school diploma or general education degree (GED) AND one year related experience and/or training Bilingual experience preferred but not required (English/Spanish) Ability to learn about of all available products used by the company as it relates to product installation Read and interpret training materials, documents, safety rules, operating and maintenance instructions, and policy and procedure manuals Ability to write routine reports and correspondence Must be organized and have the ability to multitask Utilize intermediate math skills to compute and determine square footage, yardage, linear feet, circumference, area, etc. Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Oversee claims and the claims process with vendors Billing with in service department-quotes prices, cost analysis and initiate billing Communicate effectively with customers, co-workers, and supervisors in a professional and courteous manner Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items Work with all departments within the company to minimize issues arising in service If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. Recently it has come to our attention that there are recruitment scammers who falsely represent themselves as affiliated with Interior Logic Group, possibly in an attempt to extract information from potential job applicants. If you are contacted by anyone purporting to be a recruiter for ILG or directing you to a website, we encourage you to exercise caution and due diligence. The correct website for job postings for ILG is https://interiorlogicgroup.wd5.myworkdayjobs.com/CareersatILG. Please call us directly if you have any concerns: 800.959.8333. Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being. Check out some of our top benefits we have to offer: At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well-being in mind: Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long-term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most. Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance With over 200 locations throughout the United States, including 100 Design Studios, there are opportunities to learn, grow, and reach your full potential! For more information about Interior Logic Group, visit www.interiorlogicgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. U.S. Department of Labor Information Know Your Rights Pay Transparency