Customer Service Technician

Looking to build your career and design your future? You have come to the right place. Summary The Customer Service Technician is responsible for providing excellent customer service through high-quality warranty repairs and product installations. This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards. Technicians must demonstrate professionalism, technical skill, and strong communication while working in both occupied homes and new construction environments. Physical Requirements Ability to stand, sit, walk, bend, and stoop for 8 hours. Minor lifting and carrying may be required. Work Environment Work performed at construction job sites and office locations. Exposure to construction materials, paints, wood finishing products, and tools. Education & Experience Level I High school diploma or GED, or equivalent combination of education and experience. 1–3 years of experience in construction or related trades. Valid driver’s license and vehicle insurance as required by state law. Experience in one or more trades such as: Flooring: Tile, carpet, wood, or LVP. Cabinets: Able to repair, touch up, and adjust cabinetry. Countertops: Basic repair or adjustment knowledge preferred. Level II All qualifications in Level I, plus: 2–5 years of experience in construction or related trades. Flooring: Able to repair and replace tile and wood/LVP. Cabinets: Able to repair, touch up, and adjust cabinetry. Countertops: Trained in two or more countertop materials. Ability to perform repairs in occupied homes. Good verbal communication and organizational skills. Level III All qualifications in Level II, plus: 5 years of experience in construction or related trades. Expert in larger replacements and repairs across multiple products and trades, with a focus on countertops. Ability to mentor and train other technicians. Essential Functions Level I Perform simple repairs and touch-ups following production installation across all trades. Perform minor installation tasks during or after the production process. Perform simple logistical tasks related to production installs. Maintain an inventory of parts and tools required for field operations. Provide feedback to internal teams regarding potential product or process improvements. Travel to local customer locations to perform field service and support. Confirm and document completed appointments accurately and promptly. Perform other duties as assigned. Level II All functions included in Level I, plus: Perform repairs in occupied homes in accordance with ILG standards and safety requirements. Trained in two or more materials, with advanced countertop repair and fabrication capabilities. Communicate effectively with customers and internal staff to ensure clear understanding of scope and timelines. Organize workflow efficiently and maintain documentation related to repairs and materials. Perform other duties as assigned. Level III All functions included in Level II, plus: Perform complex repairs and replacements involving three or more materials or trades, with advanced countertop expertise. Mentor and support new or less experienced technicians. Perform other duties as assigned. Skills & Competencies Strong technical aptitude with knowledge of multiple trades, including flooring, cabinetry, and countertops. Excellent communication skills with customers and team members. Strong organizational and time management abilities. Demonstrated problem-solving and analytical skills to diagnose and resolve installation or repair issues. Ability to follow safety standards and company policies consistently. Commitment to quality, accountability, and customer satisfaction. Proficiency in Microsoft Office Suite; SAP knowledge preferred. If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. Recently it has come to our attention that there are recruitment scammers who falsely represent themselves as affiliated with Interior Logic Group, possibly in an attempt to extract information from potential job applicants. If you are contacted by anyone purporting to be a recruiter for ILG or directing you to a website, we encourage you to exercise caution and due diligence. The correct website for job postings for ILG is https://interiorlogicgroup.wd5.myworkdayjobs.com/CareersatILG. Please call us directly if you have any concerns: 800.959.8333. Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being. Check out some of our top benefits we have to offer: At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well-being in mind: Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long-term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most. Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance With over 200 locations throughout the United States, including 100 Design Studios, there are opportunities to learn, grow, and reach your full potential! For more information about Interior Logic Group, visit www.interiorlogicgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin. U.S. Department of Labor Information Know Your Rights Pay Transparency