What are the responsibilities and job description for the Guest Services Representative position at ISG Holdings Inc.?
GUEST SERVICE REPRESENTATIVE
Each Employee Must:
- Be eligible to work under all Federal, State, and Local laws.
- Be neat and well groomed.
- Be pleasant and have an upbeat personality.
- Be dependable, reliable and prompt.
- Be able to work as a member of a team.
- Has good and verifiable references.
- Be accommodating to the demands caused by fluctuations in business.
- Has a good attitude and work habits.
- Has a valid driver's license, adequate car insurance and a clean driving record if he / she conduct errands or makes deliveries for the company.
GSR (Guest Service Representative) Qualifications (If sales volume dictates):
- Sincerely enjoys working with Guests.
- Be eager to assist Guests.
- Has a sense of urgency.
- Has a friendly personality.
- Possess good communication skills.
- Has complete knowledge of POS Order Taking procedures.
- Be able to operate the POS system quickly and accurately.
- Be able to handle cash quickly and accurately.
GSR Duties:
- Answers phones and takes orders.
- Greets and thanks Guests.
- Takes orders for walk-in Guests.
- Gets drinks for orders (if applicable).
- Rings all orders into POS System.
- Performs prep work.
- Helps where needed.
- Keeps counters and Guest area clean.
- Handles Guest complaints, order concerns, and other requests quickly and in a friendly, positive, and non-confrontational manner
- Helps where needed.