What are the responsibilities and job description for the Counter Sales position at ISCO Industries, Inc.?
At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members' growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE, working with leading edge technology that makes us a market leader.
Key Responsibilities
Key Responsibilities
- Greet and assist customers in-person and over the phone with a professional and helpful
- attitude
- Provide accurate pricing and generate timely, detailed quotations
- Process sales and invoices efficiently and accurately
- Answer product, service, and availability inquiries with confidence and accuracy
- Assist with inventory organization and validation to ensure product availability
- Monitor service quality and response time to meet or exceed customer expectations
- Train and mentor team members on best practices, system use, and customer
- Promote a customer-first mindset and foster a positive, service-oriented culture
- Collaborate with other departments on inventory, risk/opportunity assessment, and
- Perform additional duties as assigned to support team and company goals
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 3 years of experience in inside sales, preferably in the oil and gas or industrial sector
- Previous experience in a team lead, supervisor, or training role strongly preferred
- Strong interpersonal and communication skills
- Proven ability to build rapport with customers and team members
- Proficiency with inventory/sales systems and Microsoft Office Suite
- Solid organizational skills with the ability to manage multiple tasks and priorities
- Customer-first attitude and commitment to service excellence
- Knowledge of oilfield or industrial equipment is a strong plus
- Onsite, fast-paced work environment in Midland, TX
- Standard business hours with occasional overtime or weekend coverage as needed