What are the responsibilities and job description for the Care Coordinator position at Isaiah 117 House?
A Care Coordinator is responsible for the overall care and coordination of volunteers for a specific Isaiah 117 House location. He or she will coordinate volunteer onboarding training, appreciation, communication, and work to foster a connection between the location staff and volunteers.
The Care Coordinator’s main focus is the team of Certified Care Volunteers (those who serve directly with guests in our homes), ensuring our non-negotiable standard, “the way we treat our guests,” is always a top priority. A Care Coordinator will often assist with the Certified Support Volunteer Team in the absence of a Support Coordinator at a location.
Key Responsibilities & Duties:
Leadership
• Responsible for the overall cultivation and engagement of Certified Care volunteers (and Certified
Support team volunteers in the absence of a Support Coordinator)
• Oversight of location’s Certified Care volunteer team
• Responsible for volunteer appreciation and team building
Volunteers
• Engage volunteers in the location’s on-call schedule
• Coordinate and participate in the Volunteer Onboarding Training for the location
• Coordinate volunteer appreciation events
• Collaborate with Location Leader to connect with potentially new Certified Care volunteers
• Collaborate with Support Coordinator (if applicable) concerning dual purpose volunteers
Administration
• Coordinate the processing and approval all Certified Volunteer applications
• Manage volunteer database
• Manage on-call schedule for location staff
Core Competencies & Values
• Ability to multitask
• High energy
• Problem solving
• Strong work ethic
• Professional
Qualifications and Work Environment
• Must be on-call at least 10 days of each month
• Local travel required
• Attendance at organizational meetings and trainings is required
• Complete continuing organizational education as requested or assigned
• Must have approved office space - this is not a remote/hybrid position
• Ability to navigate stairs may be necessary
• Some heavy lifting may be necessary
• The position of Care Coordinator is a part-time position and reports to the Location Leader
• Basic computer skills and familiarity with Microsoft 365
All employees are required to attend meetings and trainings which can include travel.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time.