What are the responsibilities and job description for the Intern, IT Service Desk position at ISACA?
About ISACA
ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000 members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.
Overview
About Our Summer Intern Program
Are you ready to kick-start your career? ISACA’s Intern Program offers rising juniors and seniors, as well as graduate students, hands-on experience and meaningful projects that drive impact. We're not your typical internship!
At ISACA, you’ll dive into real projects that matter while sharpening essential skills like communication, emotional intelligence, and time management through our tailored development program. But it’s not all work—we believe in building connections, too. From leadership panels and speed networking sessions to job shadowing and team-building events, you’ll have countless opportunities to grow your network and learn from industry experts.
Take the first step toward a bright future—join us, build your career, and make connections that last a lifetime!
Program Dates: June 1 - August 21, 2026
Responsibilities
This role provides onsite and remote technical support for end users, including assistance with Windows and macOS systems, Microsoft 365 applications, VPN access, password resets, and general connectivity issues.
The position supports the resolution and documentation of technical incidents, participates in team meetings and training sessions, and assists with new hire onboarding. This role also ensures adherence to established IT policies, procedures, and security standards while delivering reliable customer-focused support.
Specifically, You Will
Required Field of Study
ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.
ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 195,000 members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 195 countries and with more than 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.
Overview
About Our Summer Intern Program
Are you ready to kick-start your career? ISACA’s Intern Program offers rising juniors and seniors, as well as graduate students, hands-on experience and meaningful projects that drive impact. We're not your typical internship!
At ISACA, you’ll dive into real projects that matter while sharpening essential skills like communication, emotional intelligence, and time management through our tailored development program. But it’s not all work—we believe in building connections, too. From leadership panels and speed networking sessions to job shadowing and team-building events, you’ll have countless opportunities to grow your network and learn from industry experts.
Take the first step toward a bright future—join us, build your career, and make connections that last a lifetime!
Program Dates: June 1 - August 21, 2026
Responsibilities
This role provides onsite and remote technical support for end users, including assistance with Windows and macOS systems, Microsoft 365 applications, VPN access, password resets, and general connectivity issues.
The position supports the resolution and documentation of technical incidents, participates in team meetings and training sessions, and assists with new hire onboarding. This role also ensures adherence to established IT policies, procedures, and security standards while delivering reliable customer-focused support.
Specifically, You Will
- Support new-hire onboarding by preparing equipment and assisting with account setup and configuration
- Assist with managing IT inventory and asset tracking
- Review obsolete equipment and create a list for destruction
- Assist with troubleshooting issues and provide technical support.
- Engage in team meetings and shadow IT members.
- Provide limited support for internal events or meetings (e.g., AV setup, conference room troubleshooting)
- Assist with documenting IT processes, FAQs, or knowledge base articles
Required Field of Study
- Pursuing a Bachelor’s or Master’s degree, preferably in fields including or related to: Information Technology
- Strong verbal communication
- Organization & Time Management
- Professionalism
- Sense of urgency
- Curiosity and Inquisitiveness
- Effective problem-solving skills, analytical aptitude, and an ability to learn quickly
- Experience with Windows 11, macOS, and Microsoft 365 applications
- We strongly prefer candidates who can commute to Schaumburg, IL for orientation as well as 3–5 in person meetings throughout the summer. Though you are welcome to work from our offices full-time, there is no requirement to do so. We will consider select remote locations within the U.S., but preference will be given to local candidates.
ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.