What are the responsibilities and job description for the Swing Shift Lead position at Isabel's House?
Child Advocate II (Shift Supervisor)
Isabel's House - Crisis Nursery of the Ozarks, Inc.
Location: Springfield, MO Position Type: Non-Exempt | Shift Supervisor | Weekends May Be Required
Lead with compassion. Support children when they need it most.
Isabel's House is seeking an experienced, dependable childcare professional to serve as Child Advocate II, a shift supervisor role within our Crisis Nursery. This position provides leadership and direct supervision to Child Advocates while ensuring a safe, nurturing, and well-run environment for children and families in crisis.
The Child Advocate II plays a key role in maintaining the daily flow of the house, supporting staff, and modeling best practices in trauma-informed and developmentally appropriate care.
What You'll Do
As a Child Advocate II, you will:
- Supervise and support Child Advocates during your designated shift
- Ensure licensing regulations and agency policies are followed at all times
- Assign staff duties, activities, and housekeeping responsibilities
- Maintain staffing coverage and child-to-staff ratios, including covering breaks and call-ins
- Organize and implement developmentally appropriate curriculum and activities
- Model and lead Conscious Discipline approaches with children
- Support children's individual needs and de-escalate challenging situations
- Make timely, sound decisions to ensure safety and security
- Complete and verify documentation and charting in collaboration with Social Services Director
- Train, coach, mentor, and orient new Child Advocates and volunteers
- Collaborate with the program administration on staffing, performance, and operations
- Conduct safety drills and assist with medication oversight and well-child exams
- Participate in leadership meetings, staff meetings, and performance evaluations
What We're Looking For
Required Qualifications:
- At least 21 years of age
- High school diploma or GED
- Minimum of two years of childcare experience
- Paid supervisory experience or demonstrated leadership ability
- Ability to pass all required background checks and screenings
- Ability to lift up to 50 pounds
Preferred Qualifications:
- Associate's Degree in Child Development (CDA)
- Residential childcare experience
- Experience leading teams in a fast-paced, 24/7 care environment
Internal Candidates: 90 days on the designated shift, be in good standing, and have no active disciplinary actions.
Skills That Set You Apart
- Strong leadership and communication skills
- Sound judgment and ability to remain calm under pressure
- Team-oriented mindset with flexibility and initiative
- Trauma Informed Care
- Ability to mentor others and model professional behavior
- Commitment to child safety, confidentiality, and quality care
Work Schedule & Conditions
- Shift-based role with weekend work required
- Occasional additional hours to meet program needs
- Daily contact with children in a residential care setting
Why Isabel's House?
Isabel's House is dedicated to providing immediate safety and compassionate care to children and families in crisis. As a Child Advocate II, you'll be part of a mission-driven team that values leadership, collaboration, and the power of stable, nurturing relationships.
Background Check Required