Project Coordinator

Job Title: Project Coordinator

Position Overview

The Project Coordinator independently manages a range of customer projects from order to installation, taking ownership of project details and timelines while collaborating closely with both internal teams and external stakeholders. This role builds on foundational coordination experience and emphasizes direct customer communication, decision-making support, and efficiency in handling both indirect and direct orders. With increasing product knowledge and problem-solving confidence, the Project Coordinator plays a central role in ensuring a smooth customer experience and delivering high-quality project execution.

Responsibilities

Customer & Order Management

• Manage a mix of indirect and direct customer orders, serving as the primary point of contact for assigned projects.
• Lead communication with customers regarding specifications, timelines, delivery, and follow-up.
• Validate order details and resolve order discrepancies proactively to maintain project momentum.
• Collaborate with Sales to review pricing and scope questions, obtaining necessary approvals for nonstandard requests.

Project Execution & Ownership

• Own day-to-day coordination of projects, ensuring timely movement through internal steps including Engineering, Manufacturing, and Logistics.
• Track project progress and update stakeholders to ensure transparency and alignment.
• Anticipate potential issues and collaborate with internal teams to address risks or delays.
• Handle field-related coordination, such as delivery timing, installation requirements, and site-specific details.

Decision Support & Problem Solving

• Participate in project-related decisions by providing relevant background, context, and recommendations.
• Coordinate with Engineering and Technical Services to evaluate and support customer-specific product requirements.
• Apply judgment and growing product knowledge to resolve routine problems and escalate complex issues when needed.

Cross-Functional Collaboration

• Work proactively with cross-functional partners to ensure the project stays aligned with customer needs and internal capabilities.
• Participate in process improvement discussions to enhance team efficiency and customer outcomes.
• Maintain strong working relationships with Sales, Engineering, Manufacturing, Logistics, and Customer Service teams.

Process & Documentation

• Maintain accurate and up-to-date project documentation within ERP and tracking systems.
• Support team metrics by ensuring project milestones and customer touchpoints are documented and reported.
• Identify and suggest improvements to team workflows and documentation practices.

Qualifications

• 3 years of experience in customer service, project coordination, or order management, preferably in a manufacturing or B2B environment.
• Experience managing direct customer relationships and working with cross-functional teams.
• Strong organizational skills with the ability to manage multiple timelines and shifting priorities.
• Effective communication skills, including professional customer interaction and internal collaboration.
• Confidence in making informed decisions within project scope and escalating when necessary.
• Proficiency in Microsoft Office required; ERP system experience (e.g., Plex, Infor) strongly preferred.
• Demonstrated ability to work efficiently, adapt to change, and solve problems collaboratively.

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and loud machinery. The noise level in the work environment is usually quiet.