What are the responsibilities and job description for the Hotel Front Desk Clerk position at Irwin Hotel Group?
Overview
As a Front Desk Agent, you’ll create a welcoming first impression while keeping daily office operations organized and moving. You’ll greet visitors, respond to client questions, manage calls, and support administrative tasks with care and accuracy. Your impact: By connecting visitors and clients with the right support promptly, you help make each interaction clear and welcoming.
Responsibilities
- Welcome visitors, provide customer service, and direct inquiries to the appropriate person or team.
- Answer and route calls using multi-line phone systems; apply professional phone communication and phone etiquette.
- Handle data entry, typing, word processing, proofreading, and spreadsheet updates using Microsoft Office and other productivity software.
- Support office management through calendar management, clerical tasks, and organized front desk operations.
- Maintain accurate records and provide dependable customer support and client communication.
Experience
- Office experience, front desk, clerical experience, or administrative experience is helpful; personal assistant experience is also relevant.
- Demonstrate strong computer skills and computer literacy, including technical proficiency with common office tools and QuickBooks.
- Bring organizational skills, time management, attention to detail, and clear communication.
- Bilingual ability is a plus.
Pay: From $14.00 per hour
Benefits:
- Employee discount
Work Location: In person