What are the responsibilities and job description for the Team Member position at Irving Park Group - Smoothie King?
IPG Smoothies - AN INDEPENDENT FRANCHISEE OF SMOOTHIE KING FRANCHISES, INC.
Team Member Job Description
Employer: You are employed by IPG Smoothies. We are an independent franchisee of Smoothie King Franchises, Inc.
Location: Huntley
Reports to: Restaurant Manager / Director of Operations
Job Purpose
Our Team Members make it happen! Team Members are the face of our business and the Smoothie King Brand. They help Guests meet their fitness and nutrition goals by helping select smoothies and retail products that inspire our Guests to maintain a healthy and active lifestyle.
Duties and Responsibilities
Ethics and Values
• Fosters an environment of Team Work
• Rings up orders and handles payment
Guest Focus
• Is responsible for product and Guest Service experience
• Greets and engages with the Guest to provide a friendly experience
• Ensures our Guests’ purposes are met when smoothies are ordered
• Blends smoothie according to the recipe ticket for a consistent taste
Interpersonal Savvy
• Is able to concisely communicate details about Smoothie King products and information to all Guests
• Communicates with fellow Team Members and Managers in a positive manner
Patience
• Is eager to help Guests make a selection when Guests express difficulty with ordering or selecting a smoothie
• Remains calm with fellow Team Members and Guests during high volume times
Perseverance
• Completes daily checklist duties
• Is open to feedback from Team Members, Shift Leads, and/or Managers, then practices and perfects task(s)
• Approaches tasks with a positive attitude
Time Management
• Shows up on time for work
• Balances personal life without interference to their work schedule
Essential Job Functions
• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, trains and spices without posing a direct threat to personal health and safety
• Ability to follow procedures and willingness to comply with dress code requirements
• Ability to keep the store clean and follow food safety regulations
• Ability to operate a blender and POS cashier system
• Ability to move boxes, weighing up to 55 lbs throughout the store
• Ability to position self to bend, reach and scoop through assigned shifts
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 F to -10 F