What are the responsibilities and job description for the ITSM/Freshservice Implementation Consultant position at Irvine Technology Corporation?
ITSM/Freshworks Implementation Consultant
Our client is looking for a hands-on Freshservice expert who thrives on solving complex ITSM challenges and making an immediate impact. This is an opportunity to play a key role in a high-visibility platform implementation, helping drive a successful migration, optimize workflows, and support long-term success as the organization transitions to Freshservice. If you enjoy building solutions, troubleshooting complex issues, and improving IT service delivery, this is the role for you.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .
- Location: Remote (PST Hours)
- Compensation: This job is expected to pay about 70-80/HR W2
- No Visa Sponsorship Available for this role
What You’ll Do:
Key Responsibilities
- Configure, customize, and optimize the Freshsworks platform, including workflows, automations, service catalogs, business rules, SLAs, and approval processes.
- Support the migration from ServiceNow and EasyVista to Freshworks (Freshservice) by identifying configuration gaps, resolving issues, and ensuring a successful go-live.
- Execute and support testing activities, troubleshoot platform and integration issues, and assist with post-go-live stabilization and ongoing enhancements.
- Collaborate with internal teams and implementation partners to optimize ITSM processes and integrate Freshworks with enterprise applications.
- Create technical documentation, provide knowledge transfer to internal teams, and support adoption of new platform capabilities.
What Gets You the Job:
Qualifications
- 5 years of experience implementing or administering enterprise ITSM platforms, including hands-on Freshworks (Freshservice) experience.
- Experience with ServiceNow, EasyVista, or similar ITSM platforms, including platform migrations and workflow configuration.
- Strong experience configuring workflows, automations, business rules, service catalogs, request forms, and approval processes.
- Solid understanding of ITIL processes, including Incident, Change, Problem, Request, Knowledge, and Asset Management, with the ability to work independently in a fast-paced implementation environment.
- Experience supporting system integrations is highly desirable; experience with Freshworks AI, virtual agents, or ITIL certification is a plus.
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.