What are the responsibilities and job description for the Desktop Support Technician position at Irvine Technology Corporation?
Desktop Support Technician
We are seeking an experienced Desktop Support Technician to provide Tier 2 support in a Windows-based environment. This role will handles escalated technical issues, supports end users, and ensures reliable operation of desktops, laptops, and related systems.
Location: Orange, CA (On-site)
Compensation: $30 - $36 per hour plus benefits
No Visa Sponsorship Available for this role
What You Will Do:
- Provide Tier 2 desktop support, including troubleshooting hardware, software, and operating system issues
- Independently triage, diagnose, and resolve end-user incidents and service requests
- Support end users through multiple communication channels, including in-person, remote, phone, email, chat, and text
- Document incidents, resolutions, and procedures within the ticketing system
- Create and maintain knowledge base articles and technical documentation
- Assist with device refreshes and deployment programs
- Participate in project-based work as assigned
- Deliver exceptional customer service in a healthcare-focused environment
What Gets You The Job:
- 3–4 years of experience in desktop or field services support
- Must have experience supporting users in a hospital environment
- Strong experience supporting Windows devices
- Hands-on experience with OS upgrades, device refresh programs, and general PC troubleshooting
- Ability to work independently with minimal oversight
- Strong communication and customer service skills
- Comfortable working onsite and traveling to local clinic locations as needed
- Relevant technical certifications or degree (helpful but not required)
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Salary : $30 - $36