Service Dispatcher/ Scheduling Coordinator

About us

Doctor Sprinkler Irrigation Service is an irrigation maintenance and repair company serving the Triangle area in NC. We are customer-centric, supportive, and collaborative. We focus on the well-being of our staff members, top-notch customer service and water conservation. We strive for maximum efficiency of each irrigation system in order to achieve its peak operating performance.

Our work environment includes:

• Collaborative team work
• Growth opportunities
• On-the-job training

Who We Are Looking For

We are looking for an experienced Scheduling Coordinator and Customer Service Representative to join our growing team. This role's main responsibilities are making and receiving telephone calls, sending and receiving emails and other communications to/from customers, scheduling appointments, efficient routing, collaborating with all technicians, reporting and document handling. Our ideal candidate will have a strong background in customer service, service dispatching, and will be an outstanding communicator. The candidate will be highly motivated and driven to do the job well with minimal supervision, possess a mind for sound business practices and a high level of attention to detail. The candidate will be punctual and reliable, and will have the ability to consistently focus, prioritize, and efficiently manage time. Our ideal candidate will be adaptable to changing market conditions and possess a positive “can-do” attitude.

Responsibilities

• The Scheduling Coordinator is responsible for scheduling appointments, creating efficient routing and all matters related
• Maintain complete and accurate client records
• Clearly, professionally and effectively communicate with customers and service technicians
• Handle a large volume of calls/emails in a timely manner
• Assist with other administrative tasks and office duties as assigned such as filing, data entry, and reporting
• Resolve customer complaints

Requirements

• Must have reliable transportation
• Previous scheduling and dispatching experience required
• Excellent customer service, oral and written communication skills
• Strong grasp of English grammar
• Keen attention to detail
• Ability to work M-F 8:30am-5:00pm
• Ability to learn how to use scheduling software
• Experience with Google Suite preferred
• Must be able to multitask
• Strong organizational skills
• Familiarity with Triangle area a plus

Why Choose Doctor Sprinkler?

Our current service area is expanding rapidly which means continued rapid growth for US! We offer a nice work-life balance in a community of collaborative teammates striving together for the common goal of excellence and growth. We provide a supportive environment and the training you will need to be successful. We offer a high level of customer service and technical service to our clients, which means you will be able to create and support a work product you can be proud of. From the front office to the field staff, we prioritize the importance of our employees’ individual and familial needs and well-being. Doctor Sprinkler is a great place to be, work, learn, and grow both professionally and personally. We are very excited to find YOU - our newest teammate!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• Appointment scheduling: 1 year (Required)

Ability to Commute:

• Knightdale, NC 27545 (Required)

Work Location: In person

Salary : $20