What are the responsibilities and job description for the Member Solutions Manager (Collections) position at Ironworkers USA Federal Credit Union?
We're not your average credit union- and we don't want your average manager. Ironworkers USA is a tight-knit, fast-growing team serving the hardworking men and women of the Ironworkers Union and their families nationwide. We live and breathe our mission: Helping our members succeed. We work hard, play hard, and take pride in finding real solutions for our members.
About the Role
We are looking for an outgoing, personable, hands-on Member Solutions Manager who's passionate about helping members get back on track, no just chasing balances. This role guides, mentors, and finds solutions for members who are struggling or just need a little extra help.
You'll have the freedom to create, improve, and drive results while being part of a team that values innovation, humor, and heart.
What You'll Do
Collection and recovery processes focused on helping members succeed
Oversee delinquency management, workout plans, and recovery strategies with compassion and fairness
Collaborate across departments to identify opportunities that help members stay financially strong
Maintain compliance without losing the human touch
Build a culture of trust, teamwork, and accountability where everyone has fun and gets the job done
What You Bring
Experience in member solutions- where calling the member and working out a solution is your number one priority
A positive, energetic style that fosters collaboration
Excellent communication, problem-solving, and relationship-building skills
Credit union or financial institution experience is a plus- but a roll up your sleeves attitude is a must
Spanish Speaking is preferred to assist our membership
Why You'll Love Working Here
Be part of a purpose-driven, growing credit union that truly lives its mission
Work with teammates who care- about members, each other, and doing things the right way
Competitive pay, benefits, and flexibility
A culture that values hard work, humor, and heart
Job Type: Full-time
Pay: $56,000.00 - $66,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $56,000 - $66,000