What are the responsibilities and job description for the Retail Customer Service Associate position at Ironwood West Michigan Group?
About the Role
Ironwood West Michigan Group is currently hiring a Retail Customer Service Associate to support customer interactions inside partnered retail locations throughout the Kalamazoo area.
This position focuses on assisting customers, answering questions, and helping create a positive and professional in-store experience. It’s a great opportunity for individuals who enjoy working with people and want to gain hands-on experience in a customer-focused role.
What You’ll Do
- Greet customers and provide assistance in a retail setting
- Answer general questions about products and services
- Help customers understand available options
- Maintain a friendly and professional presence
- Support daily customer interactions inside the store
- Work as part of a team in a fast-paced environment
What We’re Looking For
- Strong communication and interpersonal skills
- Positive attitude and willingness to learn
- Comfortable working face-to-face with customers
- Reliable and team-oriented
- Retail, customer service, or hospitality experience is helpful but not required
Why This Opportunity Stands Out
- Paid training provided
- Opportunity to build communication and customer service skills
- Team-oriented work environment
- Growth opportunities based on performance
This role is a strong fit for individuals looking to gain experience after high school or college, or those seeking a stable, customer-facing position.
Compensation
15–$20 per hour depending on experience
Paid training provided
Schedule
- Full-time availability preferred
- Retail hours may include evenings and weekends
Work Environment
Team members work inside partnered retail store locations in the Kalamazoo, MI area, interacting directly with customers in a professional setting.
Apply Today
If you’re looking for an opportunity to gain real-world experience, work with a team, and develop valuable skills, we encourage you to apply.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: No more than 45 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $15 - $20