What are the responsibilities and job description for the Customer Engagement Specialist position at Ironwood West Michigan Group?
Customer Engagement Specialist
Ironwood West Michigan Group
Kalamazoo, MI 49009
Full-Time | $16.00–$20.00 per hour
Join a Growing Team That Values People
Ironwood West Michigan Group is seeking a Customer Engagement Specialist who enjoys building relationships, delivering exceptional customer experiences, and working in a fast-paced retail environment.
Whether your background is in retail, hospitality, customer service, wireless sales, banking, or food service, we'll provide the training and support you need to succeed.
Responsibilities
- Create a welcoming and professional customer experience.
- Engage with customers to understand their needs.
- Explain products, services, and current promotions.
- Recommend solutions that align with customer goals.
- Build lasting customer relationships through exceptional service.
- Work alongside a supportive team to achieve daily objectives.
- Participate in paid training and professional development.
Qualifications
- Strong communication and people skills
- Customer-focused mindset
- Positive attitude and willingness to learn
- Dependable with a strong work ethic
- Retail, hospitality, customer service, or sales experience is a plus but not required
Benefits
- Paid training
- Weekly pay
- Competitive hourly pay of $16.00–$20.00
- Advancement opportunities based on performance
- Leadership development
- Collaborative team environment
If you're looking for a career where you can grow professionally while making a positive impact every day, we'd love to meet you.
Apply today to join Ironwood West Michigan Group!
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid training
- Vision insurance
Work Location: In person
Salary : $16 - $20