Pharmacy Technician - In-Office-Dispensing

Why Ironwood Cancer & Research Centers? Ironwood Cancer & Research Centers was founded in 1993 by Dr. Parvinderjit Khanuja. Over almost three decades, Ironwood has grown throughout metro Phoenix area. Today Ironwood has 15 locations including 5 comprehensive cancer centers, a multi-specialty oncology network of over 100 providers, a robust Integrative Services program, a dedicated research department, and a growing Women’s oncology program. With over 700 employees our mission is Compassion through Kindness. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Ironwood Cancer & Research Centers, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, collaboration, accountability, and empathy.  

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.  

Overview: We are looking for a full-time in-office dispensing pharmacy technician to focus on prior authorization and financial assistance. Monday - Friday, daytime schedule (no holidays). 

Essential Duties and Responsibilities: 

• Receives electronic prescriptions; obtains prescription coverage and other pertinent information from the patients; enters data in prescription processing system to create a patient profile and determine insurance eligibility.   

• Selects medications from stock for preparation; counts, pours, or mixes pharmaceuticals; 
• places pharmaceutical products in appropriate containers and affixes labels to containers; 
• packages and sets up delivery of pharmaceuticals to other clinics.  
• Works with other healthcare professionals if patient information is unclear to accurately 
• process prescription claims.    
• Under the direction of the Chief Financial Officer (CFO), assists in contracts and 
• contractual requirements for filling the prescriptions.  Keeps up to date with all payor changes and communicates with applicable staff. 
• Assists with resolving patient billing complaints, i.e., Annual Medicare Deductible. 
• Maintains accountability for day-to-day patient reimbursement activities, workload and 
• overall workflow.  
• Assists patients and/or their responsible parties with questions regarding billings. 
• Performs job duties and responsibilities in compliance of payors. 
• Works on patient's behalf to identify and assesses patients’ responsibilities for those with 
• insurance coverages and to coordinate and/or investigate financial options for those 
• without insurance coverages.  
• Assists billing department regarding outstanding balances and unpaid prescription claims. 
• Performs various collection actions including contacting patients by phone, correcting and 
• resubmitting claims to third party payers.  
• Monitors, follows up with, and records all insurance re-authorizations required by payors 
• to ensure compliance and continuity of treatment.        
• Provides excellent customer service to all patients and medical professionals. 
• Preserves confidentiality of protected health information (PHI) and adhere to all HIPAA 
• guidelines/regulations.  
• Prepares and submits necessary documentations (such as prescription hardcopies, patient 
• signature logs, invoices, etc.) to payors when audits are requested.  

Minimum Qualifications

• Professional demeanor and courteous attitude.
• General knowledge of in-office dispensary laws, practices and procedures.
• Knowledge of brand name drugs and their generic equivalents.
• Knowledge of common medical terms/abbreviations and in-office dispensary calculations.
• Knowledge of insurance and third-party billing systems.
• Must be able to prioritize and work in a fast paced environment.
• Ability to respect confidentiality of patient data.
• Knowledge of medical safety standards to assist in manufacturing and working with  pharmaceutical substances.  
• Ability to read and interpret prescription information. 
• Proficient mathematical skills and is able to calculate mediation doses and dispensing quantities. 
• Must be able to type and work on a computer. 
• Proficiency in Microsoft Office, Word, Excel and Internet with basic computer skills. 
• Knowledge of reviewing and completing Health Insurance Claim Form. 
• Excellent written and verbal communication skills. 
• Ability to work in a constant state of alertness and safe manner. 
• Some travel may be required.

Education and/or Experience:

• High school diploma or equivalent is required. 
• Minimum 1 year of retail pharmacy technician experience is required.
• Minimum 1 year of retail in-office dispensary experience preferred. 
• Oncology background preferred. 
• Specialty pharmacy claims/billing background preferred.

Certificates, Licenses, Registrations: 

• Registered pharmacy technician licensed to practice in the state of Arizona. 
• Certified pharmacy technician through the Pharmacy Technician Certification Board. 
• Valid driver’s license

CPhT Required. 

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

 Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"