What are the responsibilities and job description for the Office Lead - Phoenix (Shea & Tatum) position at IRONWOOD PHYSICIANS,P.C.?
At Ironwood, care is personal—and so is our team culture. Our Phoenix location is looking for experienced Office Lead who value consistency, show up for their patients and coworkers, and are ready to build something long-term with a workplace where teamwork is the standard. Are you passionate about patient care and ready to make a difference in the lives of those battling cancer? Ironwood Cancer & Research Centers is for you! Apply directly at www.ironwoodcrc.com and click on Join Our Team at the bottom of the home page for all positions.
Position Summary:
Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed.
Essential Duties
- Provide cross-coverage and support for Medical Assistant, Surgery Scheduling, and Front Office in our Women's Center Office functions.
- Coordinate daily clinical support, balance office and schedules, and ensure efficient task distribution
- Support workflow optimization, referral relationships, and quality improvement initiatives
- Train staff, conduct competency assessments, and perform audits
- Manage team communications (inboxes, voicemails, portal messages, RX line)
- Serve as first point of contact for patient and staff concerns while promoting a positive team culture
- Travel between offices as needed and perform additional duties as assigned
Knowledge, Skills & Qualifications
- Strong computer, typing, and EMR skills; ability to work safely in a fast-paced environment
- Prior medical assisting experience REQUIRED, including vital signs and physician-directed tasks
- Excellent organizational, communication, and customer service skills
- Knowledge of HIPAA regulations; familiarity with diagnostic testing and radiation procedures preferred
- Experience with chemotherapy drugs/supplies and bilingual skills are a plus
- Reliable, flexible, self-motivated, with a stable work history
Education and Experience:
- Minimum of 3 years’ experience in Medical Assisting and Front Office roles required.
- Graduation from an accredited medical assisting program.
- Experience in Medical Oncology preferred.
Certificates, Licenses, and Registrations:
- National MA Certification required or must be obtained within 90 days of hire.
- Valid driver’s license required.
We offer a competitive salary and a comprehensive benefit package including health/dental/vision insurance, life insurance, PTO, 401K, and more. We offer a caring work environment and are an E.O.E.
Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time."