What are the responsibilities and job description for the Medical Front Office position at IRONWOOD PHYSICIANS,P.C.?
Urology office looking for qualified front office staff to join our busy, fast-paced clinic. This is a floater position between check-in, check-out, insurance verification & scheduler.
Schedule: Full time, Monday through Friday
Essential Duties and Responsibilities (assisting in each area listed as needed):
Check-In - Assisting current check-in staff with:
-Greeting & checking patient's in when they arrive
-Collect copay, deductible, co-insurance
-Enter demographic including insurance info into the computer
-Confirm & correct demographic and insurance info from review of computer and chart
Check-Out - Assisting current check-out staff with:
-Scheduling patient's for return visits & procedures
-Writing orders for imaging and lab
-Preparing office ultrasound appointments
-Preparing and sending out recall letters
Insurance Verification - Assisting current staff with:
-Confirm insurance coverage and benefits
-Enter insurance info into the computer system
-Updating and correcting insurance changes
-Verifying patient's co-pays, deductible and co-insurance for appointment type
-Requesting authorizations & referrals as needed for appointment type
-Knowledge of insurance company requirements as they relate to authorization
Appointment scheduler / Phone specialist - Assisting current staff with:
-Gather new patient info and schedule new patient appointments
-Schedule established patient appointments and office procedures
-Take patient messages as needed for physicians & other staff
-Create messages in the EMR for physicians & other staff
-Assist incoming callers as needed
Knowledge and Skills:
-Knowledge of front office procedure
-Knowledge of insurance company's policy and procedure
-Knowledge of governmental, legal and regulatory provisions related to HIPPA
-Knowledge of diagnostic testing procedures
-Knowledge of CPT, ICD-10, HCPS coding
-Knowledge of basic mathematics
-Knowledge of basic EMR system
Education and Experience:
-0-1 Years of medical office experience
-Willing to train the right candidate
We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E