Front Office - Medical

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.   

Overview: We are looking for a qualified and experienced individual to deliver compassionate care to our Oncology patients. This position is responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Maintains up-to-date patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays a positive attitude daily. Also coordinates and organizes paperwork, records requests and new appointments for new patients in the Women’s Center. This is a full-time, day-shift position working a Monday - Friday schedule in our Surprise office. 

Essential Duties and Responsibilities include:   

• Greets patients as they enter in a friendly and courteous manner.   
• Collects payments and posts payments as requested by the Benefits Counselor and walk-in payments.   
• Answers telephones and directs calls.   
• Supports front office check-out procedures.   
• Sends out testing procedures to outside facilities.   
• Makes daily reminder calls and documents as verification.   
• Monitors the fax server. Encounters paperwork into EMR system.   
• Registers new patients; obtains all relevant demographic and insurance information.   
• Requests and follows up on medical record requests prior to new appointment.   
• Mails or emails new patient paperwork in a timely manner.   
• Coordinates pre-appointment prep work for all new appointments.    

Knowledge and Skills:   

• Must be willing to travel between East Valley office locations with reliable transportation.  
• Knowledge of insurance company’s procedures and policies.  
• Knowledge of HIPAA rules & regulations preferred.  
• Knowledge of governmental, legal and regulatory provisions related to collection activities.  
• Proficiency in Microsoft Office, Word, Excel and Internet.  
• Ability to use computer and office equipment.  
• Excellent customer service skills.  
• Excellent verbal and writing communication skills.   

Education and Experience:   

• 1-2 years’ medical experience required.  
• Surgical and/or Medical Oncology experience strongly preferred.   

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.  

Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"