What are the responsibilities and job description for the Front Office - Medical position at IRONWOOD PHYSICIANS,P.C.?
At Ironwood, care is personal—and so is our team culture. Our Chandler Cancer Center location is looking for experienced Front Office staff who value consistency, show up for their patients and coworkers, and are ready to build something long-term with a workplace where teamwork is the standard. Are you passionate about patient care and ready to make a difference in the lives of those battling cancer? Ironwood Cancer & Research Centers is for you! Apply directly at www.ironwoodcrc.com and click on Join Our Team at the bottom of the home page for all positions.
Position Summary:
Responsible for overseeing efficient front office check-in/out operations and delivering a consistently positive patient experience. Greets patients, assists with appointment scheduling, and coordinates paperwork, records requests, and new patient appointments for the Chandler location while providing excellent customer service and communication. This is a Monday–Friday position.
Essential Duties & Responsibilities
- Greet and assist patients; provide excellent customer service
- Collect, post, and reconcile patient payments; resolve payment issues
- Register patients and update demographic, insurance, HIPAA, and AOB information
- Schedule, check in/out patients, manage physician calendars, and arrange follow-up appointments
- Prepare and send testing procedures; manage paperwork and chart documentation
- Answer and route calls; monitor faxes and patient callbacks
- Reconcile daily reports and perform other assigned administrative duties
Minimum Qualifications
- Ability to multitask in a fast-paced medical environment
- Knowledge of insurance processes, medical terminology, and patient reports
- Strong customer service, communication, and teamwork skills
- Proficient in Microsoft Office and office systems (phones, transcription, computer equipment)
- Maintains a professional, positive attitude
Education and/or Experience:
- 1-2 years’ medical experience required.
- Surgical and/or Medical Oncology experience strongly preferred.
Certificates, Licenses, Registrations:
- Valid Driver’s License.
We offer a competitive salary and a comprehensive benefit package including health/dental/vision insurance, life insurance, PTO, 401K, and more. We offer a caring work environment and are an E.O.E.
Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time."