Front Office-Medical Women's Center

Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling. 

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual. 

Position Summary:

Responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Assists each patient with appointment scheduling.  Coordinates and organizes paperwork, records requests and new appointments for new patients in the Women’s Center.  Responsible for the documentation and recordkeeping of health information of patients.  Provides excellent customer service and requires excellent communication skills on a daily basis. Performs job duties and responsibilities in compliance with company policies and procedures. Performs other duties and responsibilities as required.   This is a Monday-Friday position working in the Women's Center of our Gilbert location.

Essential Duties and Responsibilities

• Greets patients as they enter in a friendly and courteous manner.
• Collects payments as requested by the Benefits Counselor and walk-in payments, informs Benefit Coordinator on payment issues,
• Posts patient payments into all required systems.
• Updates AOB, HIPAA, insurance as required, attaches to chart.
• Sends out testing procedures to outside facilities.
• Checks patients out by checking orders, giving patient appropriate paperwork, following tasking procedures and scheduling return appointments. 
• Reconciles Daily Master each day. 
• Answers telephones in a courteous and timely manner and routes calls to the appropriate party.
• Maintains physician calendars and reschedules appointments when necessary
• Monitors the fax server and patient call backs.
• Registers new patients; obtains all relevant demographic and insurance information.
• Performs other duties as requested by supervisor, administrator, or physicians.

Minimum Qualifications

• Must be able to multitask in a fast place environment. 
• Knowledge of insurance company’s procedures and policies.
• Medical terminology and ability to recognize different types of patient reports.
• Maintains a professional, team oriented, positive attitude.
• Proficiency in Microsoft Office, Word, Excel and Internet.
• Ability to use computer and office equipment.
• Excellent customer service skills.
• Excellent verbal and writing communication skills.
• Maintains and understands the functions of the phone system.  
• Maintains and understands the functions of the transcription system. 

Education and/or Experience:

• 1-2 years’ medical experience required.
• Surgical and/or Medical Oncology experience strongly preferred.

         Certificates, Licenses, Registrations: