What are the responsibilities and job description for the Phone Operator position at Ironwood Gastroenterology?
Job Overview
We are seeking an energetic and detail-oriented Phone Operator to serve as the friendly first point of contact for our organization. In this vital role, you will manage incoming calls, direct inquiries efficiently, and support administrative functions to ensure seamless communication across departments. Your positive attitude and excellent communication skills will help create a welcoming environment for visitors and callers alike. This paid position offers an exciting opportunity to develop your clerical and customer service skills while contributing to a dynamic team.
Responsibilities
- Answer incoming calls promptly using multi-line phone systems, providing courteous and professional assistance.
- Direct calls accurately to the appropriate departments or personnel, ensuring clear communication flow.
- Greet visitors warmly, verify their appointments, and guide them to the correct locations within the facility.
- Perform data entry tasks such as logging calls, updating contact records, and maintaining call logs with precision.
- Support front desk operations by handling administrative duties including filing, photocopying, and distributing mail.
- Assist with dispatching tasks by relaying messages or instructions to relevant team members efficiently.
- Maintain a tidy and organized reception area, ensuring all communication tools are functional and ready for use.
Skills
- Multilingual or bilingual abilities are highly desirable to serve diverse callers effectively.
- Strong communication skills with a professional phone etiquette that fosters positive interactions.
- Experience operating multi-line phone systems with confidence and ease.
- Excellent clerical experience with proficiency in data entry and general administrative tasks.
- Knowledge of front desk procedures, dispatching, and basic office technology such as typing and computer software.
- Ability to handle high-volume calls calmly while maintaining attention to detail.
- Previous experience in customer service or administrative roles is preferred to excel in this position. Join us as a Phone Operator and become an essential part of our team dedicated to delivering exceptional service through clear communication, professionalism, and enthusiasm!
Pay: $16.00 - $18.00 per hour
Work Location: In person
Salary : $16 - $18