What are the responsibilities and job description for the Privacy Specialist position at Ironwall by Incogni?
About Ironwall By Incogni
Ironwall by Incogni is a leader in digital privacy, protecting high-profile individuals, executives, and organizations from online threats including data exposure, fraud, cybercrime, and physical risk. For over 14 years, we’ve delivered industry-leading protection by proactively removing sensitive personal information from the internet.
The Opportunity
We are looking for a detail-oriented, highly reliable Privacy Specialist to join our growing team. This is a critical, client-facing role responsible for safeguarding individuals’ digital footprints and delivering a high-trust, high-impact service.
This is not a typical entry-level support role—this position requires strong judgment, ownership, and the ability to manage sensitive information with precision and discretion.
What You’ll Do
Ironwall by Incogni is a leader in digital privacy, protecting high-profile individuals, executives, and organizations from online threats including data exposure, fraud, cybercrime, and physical risk. For over 14 years, we’ve delivered industry-leading protection by proactively removing sensitive personal information from the internet.
The Opportunity
We are looking for a detail-oriented, highly reliable Privacy Specialist to join our growing team. This is a critical, client-facing role responsible for safeguarding individuals’ digital footprints and delivering a high-trust, high-impact service.
This is not a typical entry-level support role—this position requires strong judgment, ownership, and the ability to manage sensitive information with precision and discretion.
What You’ll Do
- Proactively identify, track, and remove sensitive personal information from online sources
- Manage client accounts end-to-end, ensuring timely execution and high-quality service delivery
- Serve as a primary point of contact for clients via phone, email, and chat
- Communicate clearly and professionally with clients regarding progress, updates, and resolutions
- Troubleshoot complex cases and escalate when necessary
- Maintain accurate documentation and reporting within internal systems
- Collaborate with internal teams to improve processes and client outcomes
- Strong attention to detail and ability to handle sensitive data with accuracy
- Excellent written and verbal communication skills
- Professional, confident presence when interacting with clients
- Ability to think critically and solve problems independently
- Highly organized with strong time management skills
- Comfortable working in a fast-paced, high-accountability environment
- 1–3 years of Experience in customer support, operations, research, or data-related roles
- Experience conducting online research and navigating web-based tools
- Experience using Google Workspace (Docs, Sheets, Drive) or similar platforms
- Background in privacy, cybersecurity, legal support, or investigations is a plus
- Work with a mission-driven company focused on protecting people
- High-impact role with real responsibility and ownership
- Collaborative, no-silos environment with strong team support
- Opportunity to grow within a rapidly expanding organization
- $25/hour
- 100% employer-paid medical and dental insurance (50% for dependents)
- 401(k) retirement plan
- Generous PTO and holiday schedule
- Professional, in-office environment in Mission Viejo (Must Work Onsite, Mon–Fri 8am–5pm)
Salary : $25